Description review
Customer Retention Agents
Support Services Group · Costa Rica, El Salvador · back to the listing
HR standards
56/100
needs work
Title ↔ description
62/100
needs work
Reads as
Customer Support
96% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Support Services group is looking for Customer Loyalty Specialists to join our team. This person will educate customers about the features and the benefits of our services, following all company/client guidelines. (Inbound retention calls) in order to honorably Maintain a business relationship between the company and its clients.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
• Manage outbound customer communications.
• Comply with our guidelines and procedures.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
• Track interactions in CRM - Record customer interactions in the internal systems for cross-functional awareness and relationship development.
Requirements:
• 1-2 years of proven experience in Retention, Collections, or outbound sales.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Able to work under pressure.
About Support Services Group:
Founded in 1981, Support Services Group is a global, high-touch Omnichannel Outsourced Contact Center solution company headquartered in Texas, USA, with 23 contact centers in 9 countries: United States, Canada, Mexico, Panama, Costa Rica, and many others. Our employees enjoy a work culture that promotes excellence in our services and personal growth.
Originally posted on Himalayas
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
• Manage outbound customer communications.
• Comply with our guidelines and procedures.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
• Track interactions in CRM - Record customer interactions in the internal systems for cross-functional awareness and relationship development.
Requirements:
• 1-2 years of proven experience in Retention, Collections, or outbound sales.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Able to work under pressure.
About Support Services Group:
Founded in 1981, Support Services Group is a global, high-touch Omnichannel Outsourced Contact Center solution company headquartered in Texas, USA, with 23 contact centers in 9 countries: United States, Canada, Mexico, Panama, Costa Rica, and many others. Our employees enjoy a work culture that promotes excellence in our services and personal growth.
Originally posted on Himalayas