Description review
Manager Client Services-Retail Beauty
Acosta Group · Canada · back to the listing
HR standards
49/100
poor
Title ↔ description
73/100
solid
Reads as
Customer Success Manager
98% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:
• Revenue growth
• Margin delivery
• Client satisfaction and retention
• Quality execution of programs
• Expanding services /solutions utilized by client
• Delivery of program specific training to District Managers and National Field Execution team
• Development of field tools to collect meaningful field information for our clients
• Analysis of impact of programs
Originally posted on Himalayas
• Revenue growth
• Margin delivery
• Client satisfaction and retention
• Quality execution of programs
• Expanding services /solutions utilized by client
• Delivery of program specific training to District Managers and National Field Execution team
• Development of field tools to collect meaningful field information for our clients
• Analysis of impact of programs
Originally posted on Himalayas