Why this grade
This listing scored 61/100, which is a C. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
-5 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$75k – $121k
That is the middle half of what comparable roles paid on this board over the last 90 days — 64 listings that did publish a figure, median $103k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Full-Time Senior Customer Support & Success
What is Storyly?
Storyly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites.
From the newest products to promotions, from instant campaigns to long term user education Storyly seamlessly improves user engagement with interactive, personalized, social-native formats such as in-app stories like Instagram, vertical video feeds like Tiktok and many more.
Marketers are able to publish content themselves in minutes, without an engineering ticket. While Storyly handles all image and video traffic at an a always ready at scale, offering peace of mind and server cost efficiency.
Retailers use it to turn browsing into buying. Banks and fintechs use it to make deep product portfolios visible at the moment of attention. Sportsbook and casino operators use it to give a promotional calendar somewhere to live beyond a four-slot homepage.
Storyly is trusted by 400+ brands across 40+ countries including industry leaders such as Sephora, NEXT, Stradivarius, Parfois, Coca-Cola, Bank Hapoalim, Leumi Bank & Strauss, tbi Bank, Turkish Airlines, Gulf Airlines, Kapital Bank, William Hill and BOYLE Sports.
Storyly also holds a Leader position across categories like Content Distribution, Content Creation, eCommerce Personalization and Mobile Marketing in G2. In 2026 Storyly is also named as the Interactive Content Platform of the Year by Martech Breakthrough Awards.
Headquartered in New York, Stroryly has teams in London, Amsterdam, Zurich, Buenos Aires and Istanbul.
The easiest way to explore Storyly is to check out www.storyly.io
What You Do
On a daily basis, you’ll be working with global scale brands, app owners, to make sure they get the best out of Storyly features. This involves, creating content strategies or best practices based on their goals & objectives, analyzing the performance of their content on Storyly to maximize the value, exploring the mobile marketing world to generate new insights and inspirations for the customers, eventually targeting churn zero and maximum customer satisfaction.
Within one day, the Storyly customer success manager can present a demo to a big multinational bank, can work on the content strategy with a multi-country content platform app, can create a case study out of the conversion-boosting impacts of Storyly for an e-commerce giant, or renew the contract of a major fintech app by showing them why Storyly is indispensable for their success.
Responsibilities
- Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting companies from onboarding through renewal and expansion
- Lead onboarding calls and dashboard workshops to get new customers to first value fast
- Monitor account health and usage data to catch churn risk early, and act on it before it escalates
- Build content and engagement strategies tied to each customer's goals, using Storyly's widgets, placements, and AI-powered Flows
- Run regular business reviews that connect product usage to measurable outcomes — conversion, retention, AOV
- Own renewals and identify expansion opportunities, negotiating commercial terms directly rather than just relaying them
- Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap
- Turn strong customer outcomes into case studies, references, and reviews
- Represent Storyly at local relevant events, visit customers when necessary or beneficial to do so.
Who You Are
- 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company
- Demonstrated ownership of commercial outcomes — renewals, upsell, negotiation — with real numbers to show for it
- Experience managing mid-market or enterprise accounts, ideally in ecommerce, retail, fintech, betting or mobile-first products
- Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them
- Strong written and verbal communication in English & Hebrew
- Track record of working cross-functionally with Product and Engineering to close customer issues
- Able to travel customer offices and events, around 10%
- You have native or professional level communication skills in English and in Hebrew
It's a plus if you've one or more of the following:
- Experience in mobile commerce, retail media, or in-app engagement platforms
- Familiarity with CS tooling like Salesforce, Custify, or similar
- Experience in verticals such as e-commerce, finance, and utility
- Experience in the loyalty sector
Compensation
Additional Information
Apply for this role Opens jobicy.com — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 05 Oct 2026 Jobicy first sighting
Seen on 1 board over 0 days.