This one is closed
Live roles like this one
-
D
1h ago
Purchasely Paris, France
- C 5h ago
- C 5h ago
- C 5h ago
See every "Technical Support Engineer" role →
Get new “Technical Support Engineer” roles by email
One email a day with what is new in "Technical Support Engineer". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Why this grade
This listing scored 54/100, which is a D. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Developer Customer Service Mid level Contractor
Technical Support Engineer
About Virtuozzo
Virtuozzo is a leader in infrastructure system software for AI. We provide optimised operating systems, orchestration, virtualisation, storage, and management technologies to service providers, SaaS companies, and enterprises. Our solutions deliver mainframe-like performance, reliability, and security while dramatically reducing overall cost and complexity.
Our technology enables customers to build, operate, and monetise cloud services on their own infrastructure, under their own brand, and on their own terms. At Virtuozzo, you’ll join a globally distributed support team known among our customers for providing top-tier technical support. As a Technical Support Engineer, you will provide second-level support and Virtuozzo product expertise to customers around the world.
Responsibilities
- Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues in collaboration with customer technical teams and internal teams.
- Analyse the technical performance and reliability of products, systems, and services based on customer requests.
- Manage customer communication and provide feedback in accordance with defined quality standards, customer satisfaction requirements, and SLAs.
- Maintain the internal and external knowledge base covering Virtuozzo products and troubleshooting procedures.
Requirements
- Desire to grow as an IT professional, with a focus on developing advanced Linux expertise.
- Understanding of operating system structure and Linux configuration.
- Experience installing, configuring, upgrading, and maintaining Linux operating systems.
- Experience configuring networking and network services in Linux environments.
- Experience using Linux troubleshooting and monitoring utilities.
- Upper-intermediate or higher English proficiency.
- Strong communication and interpersonal skills.
- Ability to remain calm and focused while investigating and resolving technical issues.
- Experience with Docker, Kubernetes, or OpenStack would be an advantage.
- Red Hat or LPI certification would be a strong advantage.
With Virtuozzo, You Will
- Develop advanced knowledge of how Linux works with support from our trainers and an experienced team of professional support engineers.
- Learn how Linux-based infrastructure is used by service providers and enterprises worldwide.
- Build a strong technical foundation for further career development within Virtuozzo.
- Work directly with global customers and further develop your technical communication and problem-solving skills.
What We Offer
- Remote working model: Join an international, distributed team while maintaining flexibility in how you work.
- B2B contracting from Serbia, BiH, Georgia, and N. Macedonia: Work with Virtuozzo through an independent contractor arrangement.
- Professional growth: Training budget, certification support, mentorship, and career progression opportunities.
- Inclusive, multicultural culture: Work alongside talented engineers from around the world on infrastructure-grade cloud products.
- Additional programmes: Recognition initiatives, referral bonuses, technical talks, and other learning activities.
- Global impact: Contribute directly to customer satisfaction while providing valuable feedback that helps our Engineering teams improve Virtuozzo products.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 06 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.