For employers

Description review

Sr. Technical Account Manager

Redox · United States, Remote · back to the listing

HR standards

37/100

poor

Title ↔ description

67/100

needs work

Reads as

Customer Success Manager

100% confident

What this role officially is

client relations manager — ESCO, the EU occupation classification

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.

Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager

How others title the same work

Large employers

  • Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
  • Technical Account Manager, Newspack Automattic
  • Customer Success - Team Manager Canonical
  • Enterprise Customer Success Manager (Japanese speaker) Canonical
  • Graduate Customer Success Manager Canonical

Startups

  • Manager / Director of Customer Success Craniometrix
  • Founding GTM - Deployment Strategist Credal.ai
  • Deployment Strategist (Munich Office) Dataleap
  • Founding Customer Success Manager Clicks Health
  • Founding Deployment Strategist Closure

What the listing never says

  • No section describes what the person would actually do. Scope clarity

The listing, marked up

Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor,…