EHR and Billing Support Specialist

Job Summary

The EHR and Billing Support Specialist provides first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. This role requires a strong understanding of EHR systems and medical billing processes, excellent communication skills, and a customer-first mindset.

Job Details

Work Setup: Work from Home

Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM Pacific Standard Time (PST) | Monday to Friday, 9:00 PM - 6:00 AM Manila Time

Holidays: Follows U.S. (PST) holidays

Key Responsibilities

• Handle inbound support calls from existing clients and provide timely assistance.

• Accurately document customer issues, resolutions, and follow-up actions within the CRM system.

• Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.

• Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.

• Escalate complex technical issues to appropriate teams when necessary.

• Maintain a high level of customer service while managing multiple support requests.

• Continuously learn and adapt to software updates, system enhancements, and support processes.

• Collaborate effectively with remote team members to deliver consistent and efficient support.

Qualifications

• High school graduate; college-level education is an advantage but not required.

• At least one (1) year of recent experience in medical billing.

• At least one (1) year of recent experience working with EHR systems.

• Excellent English communication skills, both written and verbal.

• Strong interpersonal, listening, and customer service skills.

• Working knowledge of Windows 10 and Windows 11 operating systems and related devices.

• Ability to follow instructions, learn quickly, and adapt to new technologies and processes.

• Strong problem-solving skills and attention to detail.

• Ability to multitask and work effectively in a fast-paced environment.

• Knowledge of healthcare and medical terminology.

• Previous experience providing software or technical support within a healthcare environment.