Why this grade This listing scored 54/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Entry level Full Time
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Customer Care AdvisorKey roles
You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high-performing unit.
Specific responsibilities (including but not limited to)
Handling enquiries from customers through inbound telephone activity and email.
Responding to all customer service requirements to agreed service levels, procedures and guidelines
Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides
Meeting and exceeding your assigned individual and team targets
Resolving all queries on a first call resolution basis
Making outbound calls to generate sales and renewals
Always act in a compliant and secure manner in accordance with policy and procedures
Demonstrating a united approach to achieving goals and working as part of a successful team
Committing to future personal development and growth
Qualifications/skills
APA qualification preferred
Excellent attention to detail / accuracy
Excellent communication skills; verbal and written
Decision-making skills and sound numeric skills
Sales negotiation and administration skills highly desirable
Experience
Experience working in a pressurised environment with tight deadlines or call centre environment
Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
Third Level qualification (Highly desired)
Benefits of working for Sedgwick in Ireland
Bike to Work Scheme
Tax Saver Travel Scheme
Discounted onsite Gym Membership (Dublin 4)
Discounted onsite Montessori (Dublin 4)
EAP – Employee Assistance Programme
Health Insurance Scheme
Life Cover
PHI – Permanent Health Insurance
Exams & Professional Membership Fees
Professional and personal development opportunities
Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF 4) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 08 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.