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Why this grade This listing scored 44/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Customer Service Entry level Mid level Part Time
Work Setup:Remote - Philippines
Schedule:20-24 hrs per week; schedule is subject to change
Equipment:Company-provided
Type of Contract:Part-Time
Target Start Date:October 12, 2026
TheCustomer Service Representative IIis responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative II look like?
Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
Provides in-depth information about products and services to customers
Resolves complex customer issues in a timely and efficient manner
Follows up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization’s CRM
Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed to resolve customer issues
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications for a Customer Service Representative II?
Minimum of 2 years of previous customer service experience, preferably in a call center environment
Strong communication skills, both verbal and written
Knowledge and experience with a CRM
Proficient in using computers and various software applications
Strong problem-solving skills
Strong attention to detail
Experienceinfinite funso you can haveinfinite growth. Discover aBetter Way to Grow! Are you ready?
If your background aligns with the qualifications above, fast-track your application by completing the quick AI pre-screening interview.
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Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 08 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.