Why this grade This listing scored 58/100, which is a C. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 10 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Developer Sales Customer Service Manager Full Time
What You'll Do - Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability - Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment - Partner with customers to tune Simbian's AI agent to their environment - detection logic, response playbooks, integrations - Work cross-functionally with product and engineering to translate customer pain into roadmap priorities - Build out processes, runbooks, and escalation frameworks from scratch as the function scales - Hire, onboard, and lead a Customer Success Engineering team as customer volume grows - Act as the internal voice of the customer - flag patterns, advocate for fixes, and push back when needed
Requirements
- 10-15 years in SecOps: SOC analysis, incident response, threat detection, or security engineering
- Background in an MDR or MSSP strongly preferred - you understand what it means to manage security outcomes for multiple customers simultaneously
- Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent)
- Comfortable running executive-level conversations - QBRs, roadmap discussions, escalation calls - without losing the technical thread
- Experience managing or mentoring junior security analysts or engineers
- Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fix to an analyst in the same day - Comfortable working in an early-stage environment where the process doesn't exist yet - you build it
Experience with AI-driven security platforms or SOAR automation - CISSP, CISM, GCIA, GCIH, or equivalent certifications
- Prior experience in a CSE, TAM, or Solutions Engineering role at a security vendor
Benefits
- Direct line to product - your customer insights shape what we build next
- Build and own a function from the ground up - Remote-first, high-trust culture
- Competitive comp + equity at an early-stage AI security company
- Work with customers who are genuinely trying to solve hard security problems, not just check compliance boxes
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 08 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.