Why this grade This listing scored 54/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Sales Senior Full Time
Lead Qualifier Customer Service (Remote)
Work From Home | Full-Time | AU Client | Residential Design & Construction (NSW)
OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional. This role is ideal for someone with a strong background in customer service or sales support, and familiarity with the building or residential construction industry.
As the first point of contact for prospective clients, you will manage inbound and outbound enquiries, qualify leads, and ensure accurate information is captured and passed to the internal Australian team.
Key Responsibilities
Handle inbound and outbound client enquiries related to residential design, extensions, and small development projects.
Qualify leads by assessing interest, site details, budget, and readiness to proceed.
Provide general information on the NSW residential pre-construction process (lot size, zoning, setbacks, etc.).
Maintain detailed lead data and communication records in the CRM system.
Coordinate with internal sales, design, and estimating teams to ensure seamless handover of qualified leads.
Deliver professional, high-quality communication aligned with company standards.
Support continuous improvement by sharing client feedback and process insights with the team.
About You
Excellent English communication skills (verbal and written) with a confident, professional phone manner.
Experience in customer service, tele-sales, or lead qualification (required).
Experience supporting Australian residential or construction-related businesses (required).
Familiarity with NSW-specific building and planning requirements (preferred).
Comfortable working remotely and managing tasks independently.
Proficient in CRM tools, spreadsheets, and online communication platforms (Zoom, Teams, etc.).
Reliable internet connection and a quiet home office setup.
Why Join This Team
100% remote role supporting an established Australian construction business.
Training provided on internal systems and NSW residential design processes.
Collaborative and supportive work environment.
Long-term opportunity with growth potential.
Competitive package based on experience.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 09 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.