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Why this grade
This listing scored 18/100, which is an F. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
About the Role
We are seeking an experienced and proactive L2 macOS Support Engineer to join a high-performing Managed Services team. This role is responsible for resolving complex technical issues, maintaining secure and reliable client environments, and delivering exceptional support across a diverse technology landscape.
With a strong focus on Apple-first environments, you will leverage your expertise across macOS and iOS while also supporting Windows desktop and server technologies. You will take ownership of support cases from initial investigation through to resolution, contribute to continuous improvement initiatives, and play an active role in mentoring junior team members.
About the Client
You will be working with a highly regarded managed services provider that specialises in supporting modern workplace environments for small and medium-sized businesses. Renowned for its expertise in Apple technologies, cloud platforms, and managed IT services, the organisation partners closely with clients to deliver secure, scalable, and innovative technology solutions. Its culture is built on accountability, collaboration, integrity, and continuous improvement.
Ideal Profile
- Minimum 2+ years of experience in an L2 Support Engineer role within an MSP environment.
- Strong troubleshooting expertise across:
- macOS
- iOS
- Windows Desktop
- Windows Server
- Proven ability to manage support requests end-to-end within SLA-driven environments.
- Experience working independently while balancing multiple priorities, escalations, and client expectations.
- Microsoft 365 and/or Google Workspace administration.
- Remote Monitoring and Management (RMM) platforms.
- ITSM and ticketing systems.
- Endpoint protection and patch management solutions.
- Networking fundamentals including DNS, DHCP, IP addressing, and VLANs.
- MDM and identity management platforms such as Jamf, Addigy, JumpCloud, Okta, or Entra ID.
- Familiarity with AI-powered tools and their practical application within technical support environments.
- Scripting experience using PowerShell, Bash, or Zsh.
- Relevant certifications across Microsoft, Apple, or Google technologies.
- Exposure to security frameworks and compliance standards.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Calm and methodical approach when working under pressure.
- Strong organisational and time-management skills.
- Proactive mindset focused on continuous improvement.
- Collaborative team player with a passion for mentoring and knowledge sharing.
Essential Tools & Technologies
Preferred Skills
Personal Attributes
Experience & Technical Expertise
Responsibilities
- Resolve technical support requests within agreed service levels, delivering sustainable long-term solutions.
- Troubleshoot and support macOS, iOS, Windows desktop, and server environments.
- Follow established support processes and escalate issues where appropriate.
- Maintain clear and proactive communication with clients throughout the support lifecycle.
- Monitor client environments to identify risks, performance concerns, and compliance issues.
- Build strong client relationships through professional and proactive engagement.
- Act as a trusted technical contact for support-related matters.
- Assist with onboarding and offboarding activities.
- Identify opportunities to enhance client environments and improve operational efficiency.
- Maintain accurate technical documentation and support records.
- Contribute to internal knowledge bases and documentation repositories.
- Share expertise with colleagues and support ongoing team development initiatives.
- Identify opportunities to improve workflows, tools, and service delivery processes.
- Stay current with emerging technologies and industry best practices.
- Leverage technology and automation to improve efficiency and service outcomes.
- Mentor and support junior engineers to strengthen team capability.
- Collaborate with colleagues on technical projects and service initiatives.
- Contribute positively to a collaborative, high-performing team culture.
Technical Support
Client Relationships
Documentation & Knowledge Sharing
Process Improvement
Team Collaboration
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 05 Jul 2026 Himalayas first sighting
Seen on 1 board over 0 days.