Skip to content
remoty.work
For employers
Menu

Customer Success Specialist

Sourcefit Philippines

Customer Service Mid level Full Time

Position Summary:

We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.

Job Details:

Work from Home

Monday to Friday | 9 AM - 6 PM PST

Following Philippine Holidays

Responsibilities:

  • Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.
  • Learn the systems end-to-end to support customers with their issues and product requirements.
  • Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
  • Provide Tier 1 Customer Support with understanding and empathy to system issues
  • Submitting tickets and tracking utilizing salesforce our CRM platform
  • Execute daily customer support operations including responding to questions and following up on reported issues
  • Continuously supporting clients throughout the onboarding process
  • Building and maintaining strong relationships with clients
  • Hardware and software troubleshooting
  • Creating internal/client-facing on-boarding and support material
  • Develop and apply testing processes for new and existing products to meet client needs

Qualifications:

  • At least 2 years of experience in a technical or support-related role
  • Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
  • Fluent English speaker and writer
  • Strong knowledge in IoT
  • Strong Customer Service skills
  • Systematic and methodical approach to troubleshooting issue.
  • Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset

Originally posted on Himalayas

Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page

Quick question · anonymous · one tap

Would you apply to this job?

Answer to see what other job seekers said.

Keep looking

Similar remote roles, still open

See every "Customer Success Specialist" role →

Or follow the daily Telegram channel for the best new remote roles every morning.

Your turn · no account needed

Help the next applicant

You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.

I know what it pays

What you were offered, quoted in an interview, or paid in this role. A range is fine.

Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.

Where this listing came from

  1. 19 Oct 2026 Himalayas first sighting

Seen on 1 board over 0 days.