Success Manager

Success Manager – Remote | Client Success, Cold Email Campaigns & RetentionPosition Type: Full-Time, RemoteWorking Hours: Flexible, with client meetings in U.S. time zonesAbout the RoleAt Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs.This is not a traditional project management role. You will be directly responsible for:Client satisfactionCampaign performanceRetention and churn preventionDelivery executionOngoing client successThis role is ideal for someone who has operated inside fast-moving startup environments where:Priorities shift quicklySystems are still evolvingOwnership is highExecution matters more than titlesYou’ll work closely with:FoundersDevelopersOutreach teamsTo ensure campaigns perform, clients stay satisfied, and delivery scales effectively.If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you.What You’ll OwnClient Relationship ManagementAct as the primary point of contact for 20–30 active clientsLead client calls, check-ins, and ongoing communicationManage expectations and proactively identify risksBuild strong long-term client relationshipsPrevent churn through consistent delivery and communicationOwn overall client satisfaction and retentionCampaign Performance & OptimizationDiagnose and improve underperforming cold email campaignsTroubleshoot:Deliverability issuesInbox placementList quality problemsLow-performing copyQuality-check campaigns before launchContinuously optimize campaigns for:Reply ratesDeliverabilityPositive response ratesClient outcomesPersonally step into campaigns when execution support is neededProcesses, Systems & DocumentationBuild and improve operational playbooks and documentationCreate scalable processes as the company growsTrack:Client healthSLAsDelivery timelinesCampaign performanceImprove operational consistency without slowing executionCross-Functional CollaborationWork closely with developers on technical or infrastructure-related issuesCoordinate with outreach teams to improve campaign performanceReport directly to leadership on:Client healthRisksRetentionOperational bottlenecksHelp align delivery execution with company growth goalsWhat Success Looks LikeClients remain satisfied and retained long-termCampaigns perform consistently and improve over timeDeliverability and inbox placement issues are resolved quicklyCommunication stays proactive and organizedDelivery systems become more scalable as the company growsWhat Makes You a Strong FitYou’ve worked inside fast-growing startups or agenciesYou thrive in environments where ownership is high and systems evolve quicklyYou solve problems without waiting for perfect processesYou communicate confidently with founders and executivesYou focus on execution, outcomes, and retentionYou adapt quickly and handle ambiguity wellRequirements (Must-Have)ExperienceExperience leading:Client successAccount managementDelivery operationsCampaign ownershipBackground in:Cold email agenciesLead generation companiesOutbound growth environmentsHands-on experience with:Cold email strategyDeliverabilityWarm-up systemsInbox placementCopywritingCampaign troubleshootingCore SkillsAbility to personally write and optimize cold email copyStrong understanding of:APIsAutomationsCampaign infrastructureData flowsComfortable using AI tools in day-to-day operational workStrong organizational and problem-solving skillsComfortable operating in startup environments where systems are still being builtNice to HaveExperience with:InstantlySmartleadClayApolloHubSpotExperience managing high-volume outbound campaignsFamiliarity with:DNS setupSPF / DKIM / DMARCEmail infrastructureExperience scaling client delivery operations in startups or agenciesTools & PlatformsCold email platforms (Instantly, Smartlead, etc.)CRM and outreach systemsAI productivity toolsCampaign analytics and deliverability toolsSlack / Google Workspace / Project management toolsWhat a Typical Day Looks LikeReview campaign health and client performanceJoin client calls and provide updatesTroubleshoot deliverability or campaign issuesOptimize copy, targeting, or infrastructureCoordinate with developers and outreach teamsUpdate documentation and operational processesMonitor client satisfaction and identify retention risksIn short: You own client outcomes, campaign performance, and retention while helping scale delivery inside a fast-growing startup environment.Key Metrics (KPIs)Client retention and churn reductionCampaign performance improvementsDeliverability and inbox placement healthSLA adherence and operational consistencyClient satisfaction and relationship strengthOverall impact on measurable client outcomesWhy This Role Stands OutHigh ownership and direct impact on company growthWork closely with founders and leadershipStrong exposure to startup operations and scalingOpportunity to shape systems and processes from the ground upFully remote with flexibility and autonomyGrowth path into:Head of Client SuccessOperations LeadershipGrowth OperationsInterview ProcessInitial ScreeningInterview with FounderFinal DiscussionOffer & OnboardingOriginally posted on Himalayas