Customer Service Agent (US Healthcare - After Hours) - EST Hrs
ISTA Personnel Solutions South Africa
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Why this grade
This listing scored 30/100, which is an F. It lost the most ground on freshness.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are looking for a Customer Service Representative to join our client's After Hours Support Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently manage multiple tasks while providing exceptional customer service.
Working Hours:
Approx. 26 hours per week(subject to operational requirements and may change)
- Saturday & Sunday: 10:00 AM – 7:00 PM EST ( 16:00 PM - 01:00 AM SAST)
- Monday & Friday: 5:00 PM – 9:00 PM EST (23:00 PM - 03:00 AM SAST)
Please note: Training will be approximately one month, and training hours will differ from the regular working schedule.
PLEASE NOTE
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
Responsibilities
- Answer incoming after-hours calls professionally and efficiently.
- Resolve client and caregiver queries within the scope of after-hours support.
- Respond promptly to messages received through the company's texting platform.
- Notify clients of caregiver call-outs and coordinate replacement caregivers when required.
- Confirm caregiver schedules 1–2 hours before the start of each shift.
- Conduct initial intake calls for prospective clients interested in services.
- Accurately document all interactions and update caregiver schedules within the system.
- Assist with administrative projects and other after-hours support tasks as needed.
Requirements
- Fluent in English with clear, professional communication skills.
- Excellent customer service experience.
- Strong multitasking and organisational skills.
- Comfortable working independently with minimal supervision.
- Intelligent, resourceful, and able to solve problems effectively.
- Compassionate, dependable, and highly responsible.
- Ambitious with a strong work ethic.
- Flexible and adaptable to changing schedules and operational requirements.
- Excellent computer and telephone skills.
Advantageous
- Previous staffing, scheduling, or healthcare industry experience.
If you are not contacted within 14 working days, please consider your application unsuccessful.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 07 Jul 2026 Himalayas first sighting
Seen on 1 board over 0 days.