Staff Product Manager

Twilio is empowering the world’s developers with modern communications in order to build better applications. We are the leading cloud communications platform. This is a remote role open to candidates in the United States.

About the job

The Staff Product Manager will lead product launches and manage product strategy and roadmaps for products across Twilio’s communications portfolio. This role involves working cross-functionally with Sales, Marketing, Finance, Legal, Product Design, Engineering, Research, and Operations teams to deliver impactful products that drive business growth. This is a high-visibility role, with the opportunity to work closely with the SVP of Product and other executive stakeholders.

The ideal candidate is an experienced product manager who has led cross-functional teams, driven product strategy for SaaS, IaaS, or PaaS offerings, and delivered products in cloud platforms and API ecosystems. You are customer-focused and passionate about building products that empower users and deliver business value. You thrive in fast-moving environments and excel at simplifying complex ideas to align stakeholders.

What you’ll be doing

• Owning the end-to-end product development lifecycle, from ideation and discovery through launch and iteration
• Driving product strategy and execution by aligning cross-functional teams and partnering with Engineering, Design, Research, and Go-to-Market teams
• Defining and monitoring product success metrics, using data and customer feedback to inform priorities and decisions
• Developing a deep understanding of customer needs through research and feedback, and translating insights into product solutions
• Working cross-functionally with Sales, Marketing, Finance, and Operations to ensure successful product launches and go-to-market strategies
• Leveraging generative AI to accelerate discovery, analysis, prototyping, and decision-making across the product lifecycle

Required

• 8+ years of experience in product management, with experience in leading cross-functional teams to deliver products that drive business growth
• Experience defining product strategy for SaaS, IaaS, or PaaS offerings, and delivering products in cloud platforms and API ecosystems
• Experience in the communications industry, with deep knowledge of how CPaaS works and how customers use it (a plus)
• Experience in software development (preferred)
• Strong customer empathy and an ability to understand customer needs through research and feedback
• Excellent communication skills, with the ability to present and defend product decisions to stakeholders at all levels
• Strong analytical skills, with the ability to use data to inform product decisions
• Experience working with generative AI to accelerate discovery, analysis, and prototyping

Preferred

• Experience in the enterprise software industry
• Experience with Agile development methodologies
• Experience with data analytics and data visualization tools
• Experience in the CPaaS industry
• Experience with Twilio products
• Experience with AI and machine learning
• A Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience

This position is not eligible for hire in CA, CT, NJ, NY, PA, or WA.