Human Resources Associate (Mexico)

On-Call HR Support Specialist (Fully Remote, Part-Time)

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We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours. This role ensures that employees receive timely support and proper triage of HR inquiries outside regular business hours. It is critical to maintaining operational continuity in a fast-paced environment.

Role Overview

As an On-Call HR Support Specialist, you will serve as the first line of support during evenings, weekends, or holidays. You will triage incoming issues, resolve routine questions, and escalate urgent matters when needed. Your work will support employee satisfaction and help streamline internal HR processes.

What You Will Do

Off-Hours HR Support and Triage

• Monitor and respond to HR-related emails during assigned hours

• Prioritize issues and maintain a follow-up list for the HR Generalist

• Provide accurate, timely information related to:

  • Overtime and scheduling policies

  • Timekeeping discrepancies

  • Health insurance and employee benefits

  • Other routine HR topics

• Escalate urgent matters based on established protocols

• Update and maintain a dynamic FAQ dashboard to reduce repeat inquiries

What We Are Looking For

Must-Have Experience

• 2 or more years of experience in HR or customer support, ideally in a 24/7 or shift-based environment

• Strong knowledge of HR operations, benefits, and timekeeping practices

• Excellent written English and strong organizational habits

• Able to work independently and respond reliably during off-hours

• Proficient with tools such as Paylocity, Square, Homebase, Guidelines, and Google Drive

Nice to Have

• Experience supporting remote or distributed teams

• Familiarity with knowledge base or internal documentation tools

Originally posted on Himalayas