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Why this grade
This listing scored 18/100, which is an F. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
About ALPerformance
ALPerformance is a specialist Five9 consultancy built by ex-operators, not theorists. We optimize outbound strategy, maximise connect rates, and run high-performance contact centers across the UK and US. Agile, fast paced, high performing.
We deliver consistent, proactive, and transparent service. We anticipate needs, solve problems before they escalate, and act as an extension of each client’s operation. Clients can rely on us for responsive, accurate, and dependable solutions that make complex systems simple and effective.
The Role
We’re looking for a Five9 Outbound Consultant who can both think and do, an operator who understands the grind of dialer performance and the art of optimization. You’ll manage client campaigns, refine outbound strategies, and keep systems running optimal.
This isn’t a “sit back and advise” job. You’ll be deep in Five9 daily, solving problems, improving performance, and driving tangible ROI for our clients accountable for client performance, delivery and review
Key Responsibilities
- Build, configure, and maintain outbound campaigns in Five9 (Preview, Power, Progressive).
- Monitor campaign KPIs daily, flagging performance issues and driving fixes.
- Troubleshoot dialer, routing, and agent setup issues in real time.
- Execute and maintain branded caller ID, call masking, and spam mitigation (via 448 Connect, OutboundIQ, Numeracle).
- Lead client review meetings – prepared, professional, and followed up with actions.
- Ensure client delivery stays within contracted hours and margins.
- Take ownership of client success, Creating effective strategies and solutions to increase client performance, lead and manage projects to completion and create measurable improvements in client metrics
- Advise proactively on connect rate strategy, pacing logic, and lead management.
- Run daily internal project reviews to track progress, ownership, and accountability.
- Document configurations, flows, and processes for knowledge sharing.
- Support auxiliary systems (Retriever, OutboundANI, Salesforce, RingCentral).
- Test and QA new campaigns or configurations before deployment.
- Act as primary contact for assigned clients, building trust and solving problems before they escalate.
Also the list of similar tech or tech that is a green Flag
- Genysys
- Max Contact
- Connex One
- 8x8
- NICE CX
- RingCentral
- Talk Desk
- Dial Pad
- Five9
What You’ll Bring
- 5+ years of hands-on CCaaS experience (Five9 strongly preferred)
- Solid grasp of outbound dialing logic, pacing, and campaign tuning
- Proven ability to troubleshoot telephony issues (routing, agents, softphones)
- Working knowledge of TCPA, caller ID branding, and spam prevention
- Strong communicator who can translate technical detail into client language
- Background in BPO or multi-site contact centers is preferred
Why Join ALPerformance
We move fast, stay lean, and solve complex problems daily. You’ll work alongside some of the sharpest Five9 operators in the industry.
If you can own your outcomes, thrive under pressure, and deliver excellence without babysitting we’ll back you all the way.
We exist to help organizations unlock the full potential of their technology and teams through proactive optimization, expert insight, and a culture built on curiosity, autonomy, and care.
Originally posted on Himalayas
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Where this listing came from
- 07 Jul 2026 Himalayas first sighting
Seen on 1 board over 0 days.