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Why this grade
This listing scored 27/100, which is an F. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Why work with us?
We are a fast-growing company that is revolutionizing the world of SaaS platform and data in Latin America!
CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.
It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that help our clients make better informed decisions. We are innovative, agile, and inspired by SaaS solutions and data – and we are looking for people that share those values to join our mission to build stronger businesses!
About Us
Dunsguide, by CIAL Dun & Bradstreet, is transforming how Latin American businesses discover and evaluate potential partners. As the region's leading platform for customer prospecting and supplier discovery, we help companies make smarter, data-driven decisions about their business relationships. We're growing rapidly and expanding our suite of solutions that combine deep business intelligence with modern, intuitive tools.
Sobre a posição
Atuar como Nível 1 de resolução da engenharia: receber os incidentes vindos da área de suporte, fazer a triagem, classificar prioridade e SLA, e encaminhar aos times responsáveis (Nível 2). Buscamos um perfil forte de suporte, com boa comunicação e organização, e uma base de programação suficiente para entender o problema técnico, ler logs e rotear corretamente — não é uma vaga de desenvolvimento.
Responsabilidades
- Receber, registrar e triar incidentes reportados pela área de suporte.
- Classificar prioridade e SLA de cada incidente e encaminhar ao time de Nível 2 correto.
- Acompanhar os incidentes até a resolução, garantindo o cumprimento dos SLAs.
- Comunicar-se com os times técnicos e com o suporte, mantendo o status atualizado.
- Documentar padrões e recorrências para melhoria contínua.
Requisitos obrigatórios
- Experiência em suporte técnico / service desk.
- Excelente comunicação e organização; capacidade de trabalhar com múltiplos incidentes em paralelo.
- Experiência básica de programação — suficiente para entender o problema, ler logs e mensagens de erro, e escrever consultas simples.
- Atenção a prazos e disciplina no cumprimento de SLAs.
- Inglês avançado
Diferenciais
- Espanhol (atendimento aos mercados MX · PE · AR).
- Experiência com ferramentas de gestão de incidentes / tickets (ex.: Linear).
- Noções de produtos de crédito ou dados B2B.
CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 21 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.