Travel & Support Consultant

Your Role As a Travel & Support Consultant , you will: Be the First Point of Contact: Triaging inbound queries and support triggers as well as responding effectively to calls and chat-based inquiries. Platform Expert: Become a super-user to resolve platform-related questions and issues swiftly. Manage Travel Arrangements: Review travel plans and preempt potential service or travel issues. Address and solve any arising problems proactively. Maintain Systems: Help tune and maintain our tools and systems so they can help and support the team to deliver more efficient, effective and consistent support. Enhance User Experience: Collaborate with the TruTrip team to identify ways to reduce support requests. Regularly reach out to users for actionable feedback and new opportunities. Key Performance Metrics User Feedback: Maintain high satisfaction rates. Response Time: Ensure a swift first reply. Accuracy: Deliver precise and reliable service. About You We're looking for someone who: Loves Helping People: Has experience in customer service within the travel and hospitality industry. Demonstrated ability to provide amazing support that genuinely helps customers. Is Tech-Savvy: Comfortable with software and internet tools. An inner geek when it comes to technology. Strong interest in AI. Understands Business Travel: Familiar with the unique needs of business travelers versus vacation travelers. Is Innovative and Collaborative: Thrives on improving processes, methods, and communications. Aspires to contribute to the development of our systems and solutions. Excels in Customer Support: Conversant with support software like Zendesk. Comfortable handling chat, call, and email requests. Has Strong Sabre GDS Experience: Practical experience with Global Distribution Systems (e.g., Sabre) for managing travel plans. Preferably over 1 year of experience. Communicates Effectively: Professional proficiency in English, both written and verbal. Low typo issues when responding via email and chat. Is Adaptable and Reliable: Happy to work in a predominantly remote environment. Has steady and reliable internet access. Can provide their own computer. Mandarin language skills: Preferred and will definitely give your application an edge. What We Offer Competitive Salary Flexible Leave Policy Growth Opportunities