Description review
Travel & Support Consultant
Tru Trip · Malaysia · back to the listing
HR standards
59/100
needs work
Title ↔ description
70/100
solid
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Your Role As a Travel & Support Consultant , you will: Be the First Point of Contact: Triaging inbound queries and support triggers as well as responding effectively to calls and chat-based inquiries. Platform Expert: Become a super-user to resolve platform-related questions and issues swiftly. Manage Travel Arrangements: Review travel plans and preempt potential service or travel issues. Address and solve any arising problems proactively. Maintain Systems: Help tune and maintain our tools and systems so they can help and support the team to deliver more efficient, effective and consistent support. Enhance User Experience: Collaborate with the TruTrip team to identify ways to reduce support requests. Regularly reach out to users for actionable feedback and new opportunities. Key Performance Metrics User Feedback: Maintain high satisfaction rates. Response Time: Ensure a swift first reply. Accuracy: Deliver precise and reliable service. About You We're looking for someone who: Loves Helping People: Has experience in customer service within the travel and hospitality industry. Demonstrated ability to provide amazing support that genuinely helps customers. Is Tech-Savvy: Comfortable with software and internet tools. An inner geek when it comes to technology. Strong interest in AI. Understands Business Travel: Familiar with the unique needs of business travelers versus vacation travelers. Is Innovative and Collaborative: Thrives on improving processes, methods, and communications. Aspires to contribute to the development of our systems and solutions. Excels in Customer Support: Conversant with support software like Zendesk. Comfortable handling chat, call, and email requests. Has Strong Sabre GDS Experience: Practical experience with Global Distribution Systems (e.g., Sabre) for managing travel plans. Preferably over 1 year of experience. Communicates Effectively: Professional proficiency in English, both written and verbal. Low typo issues when responding via email and chat. Is Adaptable and Reliable: Happy to work in a predominantly remote environment. Has steady and reliable internet access. Can provide their own computer. Mandarin language skills: Preferred and will definitely give your application an edge. What We Offer Competitive Salary Flexible Leave Policy Growth Opportunities