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Why this grade This listing scored 31/100, which is an F. It lost the most ground on freshness. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Corroboration 10 / 10 Whether more than one source carries this listing.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-25 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
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Customer Service Healthcare Entry level Full Time
Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
Key Responsibilities:
- Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
- Assist customer-facing teams with invoicing, subscriptions, and payment management topics
- Maintain accurate customer account balances
- Collaborate closely with the Accounts Receivable and Cash Collection teams
- Build and maintain professional relationships by delivering a world-class billing support experience
- Develop and maintain in-depth knowledge of Aircall’s billing and payment processes
Requirements:
- Fluency in English and Spanish. French and German are a plus.
- 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
- Excellent written and verbal communication skills
- Experience with ticketing tools and support systems
- Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
- Analytical mindset with curiosity to investigate and resolve complex inquiries
- Strong time management and prioritization skills
- High level of empathy and customer orientation
- Ability to multitask across different platforms and communication channels
- Comfortable working cross-functionally in an international, multilingual, remote environment
- Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities💆♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite & multi-cultural mindset💵 Competitive salary package & benefits 🏨 Medical, dental, and vision insurance is 100% covered📈 401k plan with company matching!✈️ Unlimited PTO — take the time you need to come to work feeling great!⭐️ Wellness, internet, and childcare reimbursements💚 Generous parental leave policyDE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.Want to know more about candidate privacy? Find our Candidate Privacy Notice here.Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 12 Jul 2026 Himalayas first sighting
Seen on 1 board over 87 days.