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Customer Support Assistant

micro1 United States

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Posted 22 Aug 2026
Last seen 22 Aug 2026
Location United States
Lifecycle mature
Grade F
Why this grade This listing scored 27/100, which is an F. It lost the most ground on pay transparency. See the breakdown

-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.

Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →

Role Title: Customer Support Assistant

Role Type: Contractor

Location: Remote (US Based)

micro1 is engaging Customer Support Assistants to contribute their expertise to a customer's project focused on delivering outstanding customer experiences. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. This opportunity is ideal for expert-level contributors who excel at written and verbal communication and are passionate about empathetic, solution-oriented customer support.

Scope of Work

  1. Deliver clear, empathetic, and efficient support responses to customer inquiries via multiple communication channels.
  2. Utilize CRM software to document, manage, and track customer interactions and resolutions with accuracy.
  3. Analyze customer issues, identify root causes, and propose actionable solutions that enhance satisfaction.
  4. Contribute expert product knowledge to address queries and educate end-users effectively.
  5. Collaborate with project stakeholders to document and share feedback, common challenges, and customer sentiment trends.
  6. Generate and review support documentation, FAQs, and best practices to ensure high-quality knowledge transfer.
  7. Provide detailed, scenario-based input to help inform and train AI systems in real-world customer support contexts.

Preferred Qualifications

  1. Minimum of 3 years’ experience delivering customer support in a professional setting.
  2. Proven expertise in managing complex customer cases with empathy and a solution-driven approach.
  3. Exceptional written and verbal communication skills, with attention to tone and clarity.
  4. Advanced proficiency in CRM software and digital support tools.
  5. Comprehensive understanding of product knowledge transfer and user education.
  6. Strong analytical and problem-solving abilities in fast-paced environments.
  7. Experience working in remote or distributed project settings is a plus.

Originally posted on Himalayas

Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page

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Where this listing came from

  1. 22 Aug 2026 Himalayas first sighting

Seen on 1 board over 0 days.