Description review
Junior Customer Service Representative - LATAM
Valatam · Colombia, El Salvador, Nicaragua · back to the listing
HR standards
66/100
needs work
Title ↔ description
95/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About the Role
We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience.
Key Responsibilities
• Handle routine inbound and outbound customer communications via phone, email, and chat.
• Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting.
• Escalate complex issues to senior team members when necessary.
• Support the team by following up on client requests, sending routine reminders, and tracking pending communication.
• Execute accurate data entry and update customer profiles within internal database and CRM tools.
• Collaborate with internal departments to gather information required to resolve customer queries.
• Provide general administrative and operational support to the customer service team as needed.
Requirements
• Fluent English (C1/C2) and Spanish.
• 1 – 2 years of experience in administration or virtual assistance.
• Familiarity and comfort with Google Workspace or Microsoft Office.
• Good communication and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.
What We Offer
• Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements).
• Annual pay increments.
• Discretionary client bonuses (80 % of clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.
IMPORTANT
We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.
If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.
Originally posted on Himalayas
We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About the Role
We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience.
Key Responsibilities
• Handle routine inbound and outbound customer communications via phone, email, and chat.
• Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting.
• Escalate complex issues to senior team members when necessary.
• Support the team by following up on client requests, sending routine reminders, and tracking pending communication.
• Execute accurate data entry and update customer profiles within internal database and CRM tools.
• Collaborate with internal departments to gather information required to resolve customer queries.
• Provide general administrative and operational support to the customer service team as needed.
Requirements
• Fluent English (C1/C2) and Spanish.
• 1 – 2 years of experience in administration or virtual assistance.
• Familiarity and comfort with Google Workspace or Microsoft Office.
• Good communication and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.
What We Offer
• Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements).
• Annual pay increments.
• Discretionary client bonuses (80 % of clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.
IMPORTANT
We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.
If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.
Originally posted on Himalayas