Description review
ADP WorkforceNow Benefits Implementation Analyst
Brown & Brown Insurance · United States · back to the listing
HR standards
48/100
poor
Title ↔ description
69/100
needs work
Reads as
Customer Support
83% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team!
The ADP Benefits Implementation Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in healthcare reform compliance, automated benefits enrollment, and other needs for automation. With oversight, this teammate will be responsible for carrying out various aspects of that software implementation and/or customer support process, including needs analysis, configuration, testing, training, and post-implementation support. The Implementation Analyst may be placed in primarily an implementation or customer support (post-implementation) role, and may move between the two, as needed by the business.
How You Will Contribute:
• Create and configure new and existing low to moderate complexity customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Participate in customers meetings, as needed.
• All other duties as assigned1 .
Skills & Experience to be Successful:
• Associate’s, or Bachelor’s degree, or equivalent work experience
• Proficient with MS Office Suite
• Experience working with database applications
• Exceptional telephone demeanor
• ·Strong interpersonal skills, ability to communicate with customers at all levels
• Attention to detail required and the ability to adhere to high standards for customer-facing work product
• Ability to maintain a high level of confidentiality
• 1-5 years of related experience
Pay Range
$50,000 - $65,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
•
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
•
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
•
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
•
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Originally posted on Himalayas
Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team!
The ADP Benefits Implementation Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in healthcare reform compliance, automated benefits enrollment, and other needs for automation. With oversight, this teammate will be responsible for carrying out various aspects of that software implementation and/or customer support process, including needs analysis, configuration, testing, training, and post-implementation support. The Implementation Analyst may be placed in primarily an implementation or customer support (post-implementation) role, and may move between the two, as needed by the business.
How You Will Contribute:
• Create and configure new and existing low to moderate complexity customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Participate in customers meetings, as needed.
• All other duties as assigned1 .
Skills & Experience to be Successful:
• Associate’s, or Bachelor’s degree, or equivalent work experience
• Proficient with MS Office Suite
• Experience working with database applications
• Exceptional telephone demeanor
• ·Strong interpersonal skills, ability to communicate with customers at all levels
• Attention to detail required and the ability to adhere to high standards for customer-facing work product
• Ability to maintain a high level of confidentiality
• 1-5 years of related experience
Pay Range
$50,000 - $65,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
•
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
•
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
•
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
•
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Originally posted on Himalayas