Description review
Analyst II - Clinical Drug Services
Medavie Blue Cross · Canada · back to the listing
HR standards
65/100
needs work
Title ↔ description
62/100
needs work
Reads as
Customer Support
93% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
We currently have temporary career opportunities for an Analyst II in our Clinical Drug Services department. This position is responsible for delivering exceptional Special Authorization service to our customers, within established standards for turn-around. Special authorization is a process whereby prescribers can request coverage for specific drugs for their patients.
WHAT YOU WILL DO:
• Assess and render decisions on Special Authorization requests according to the established guidelines for drug(s) requested and accepted medical condition(s).
• Determine appropriate system entry and correspondence information to be recorded.
• Enter information on Alberta Blue Cross® computer systems regarding Special Authorization requests in order to facilitate appropriate claims adjudication.
• Prepare correspondence advising prescribers and subscribers of decisions regarding Special Authorization requests.
• Handle electronic and telephone inquiries from both internal and external customers.
• The ability to work occasional weekdays until 5:00 pm, weekends, and statutory holidays on a rotation basis is required.
WHAT YOU WILL HAVE:
• Post-secondary education in the health services or medical field (i.e. Pharmacy Technician diploma, Medical Office Administration certificate/diploma), or directly related experience.
• Knowledge of medical terminology and familiarity with drug names is required. Pathophysiology would be an asset.
• Must possess excellent analytical, problem solving, and decision-making skills.
• Must have a demonstrated ability to manage time effectively and work with minimum supervision in a team environment.
• Must have a high degree of accuracy and attention to detail.
• Computer proficiency, particularly with Microsoft Office (i.e. Word, Excel, and preferably Access) is required.
• Excellent written and verbal communication skills, as well as organizational skills are required.
• Must have demonstrated ability to meet the challenges of heavy workloads and frequent change.
• Must be a strong team player.
• Must be service-oriented and responsive to our customers. This includes the ability to establish and maintain effective working relationships with both internal and external customers.
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at
A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.
Originally posted on Himalayas
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
We currently have temporary career opportunities for an Analyst II in our Clinical Drug Services department. This position is responsible for delivering exceptional Special Authorization service to our customers, within established standards for turn-around. Special authorization is a process whereby prescribers can request coverage for specific drugs for their patients.
WHAT YOU WILL DO:
• Assess and render decisions on Special Authorization requests according to the established guidelines for drug(s) requested and accepted medical condition(s).
• Determine appropriate system entry and correspondence information to be recorded.
• Enter information on Alberta Blue Cross® computer systems regarding Special Authorization requests in order to facilitate appropriate claims adjudication.
• Prepare correspondence advising prescribers and subscribers of decisions regarding Special Authorization requests.
• Handle electronic and telephone inquiries from both internal and external customers.
• The ability to work occasional weekdays until 5:00 pm, weekends, and statutory holidays on a rotation basis is required.
WHAT YOU WILL HAVE:
• Post-secondary education in the health services or medical field (i.e. Pharmacy Technician diploma, Medical Office Administration certificate/diploma), or directly related experience.
• Knowledge of medical terminology and familiarity with drug names is required. Pathophysiology would be an asset.
• Must possess excellent analytical, problem solving, and decision-making skills.
• Must have a demonstrated ability to manage time effectively and work with minimum supervision in a team environment.
• Must have a high degree of accuracy and attention to detail.
• Computer proficiency, particularly with Microsoft Office (i.e. Word, Excel, and preferably Access) is required.
• Excellent written and verbal communication skills, as well as organizational skills are required.
• Must have demonstrated ability to meet the challenges of heavy workloads and frequent change.
• Must be a strong team player.
• Must be service-oriented and responsive to our customers. This includes the ability to establish and maintain effective working relationships with both internal and external customers.
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at
A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.
Originally posted on Himalayas