Description review

First Line IT Support Technician

Benefact Group · Eastleigh, United Kingdom · back to the listing

HR standards

44/100

poor

Title ↔ description

77/100

solid

Reads as

Unclear

no confident match

What this role officially is

customer service representative — ESCO, the EU occupation classification

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker

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What the listing never says

  • No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity

The listing, marked up

Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.

Salary: Up to £30,000.00 (depending on experience)

Working hours: 35 hours per week, Monday to Friday

Duration: 6 month fixed term contract

Location: Eastleigh

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About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a First Line IT Support Technician to join our IT team in their Eastleigh office.