Description review
Senior Customer Support Quality Analyst
Chip · London, United Kingdom · back to the listing
HR standards
46/100
poor
Title ↔ description
62/100
needs work
Reads as
QA Engineer
93% confident
What this role officially is
software tester — ESCO, the EU occupation classification
Software testers perform software tests. They may also plan and design them. They may also debug and repair software although this mainly corresponds to designers and developers. They ensure that applications function properly before delivering them to internal and external clients.
Also known as: application software tester, unit tester, application tester, software application tester, tester, module tester
How others title the same work
Large employers
- Senior Software Quality Engineer Adobe
- Distributed Systems Testing Software Engineer, Python / Go Canonical
- Ubuntu Linux Kernel Test Engineer Canonical
- Distributed Systems Testing Software Engineer, Python / Go Canonical Ltd.
- Ubuntu Linux Kernel Test Engineer Canonical Ltd.
Startups
- Software Engineer, QA & Test Automation AviaryAI
What the listing never says
- No section describes what the person would actually do. Scope clarity
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
As a Senior Quality Analyst, you'll be the driving force behind the Quality Assurance function for our Customer Support teams — including our AI Agents. You'll play a central role in how we deploy AI responsibly, acting as the human-in-the-loop (HITL) reviewer for our AI Agent conversations: assessing quality, identifying failure patterns, and feeding insights back into how our agents are trained, calibrated, and improved.