Description review
Payments Account Manager (PSP / High-Risk Payments)
OnHires · United States · back to the listing
HR standards
55/100
needs work
Title ↔ description
43/100
poor
Reads as
Customer Success Manager
93% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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What the listing never says
- 32 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Location: Europe-based (Remote, with occasional travel)
Languages:
• Ukrainian — mandatory
• English — B2+ required
• Russian — optional / nice to have
About the Company
Our client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce.
The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia. Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance, enabling seamless cross-border payments for high-risk and enterprise clients.
The platform supports 60+ global and local payment methods, including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring, the company consistently delivers market-leading approval rates and high operational reliability.
Why Join
• Join a globally recognized fintech innovator in the high-risk payments space
• Work with advanced technologies: AI-driven routing, open banking, multicurrency processing, crypto payments
• Collaborate with cross-functional teams across multiple regions and time zones
• Be part of a data-driven, entrepreneurial culture focused on scale, performance, and continuous improvement
About the Role
Sales Operations acts as a cross-functional operational and analytical hub, responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.
The function is accountable for data-driven decision-making, bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth.
This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling.
Key Responsibilities
Analytics & Merchant Profiling
• Pre-qualification of merchants: market, geo, traffic, and payment method research
• Assessment of deal feasibility and growth potential in collaboration with Sales
Merchant Operations
• Operational support of merchants post-onboarding
• Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency
• Ownership of merchant payment context and operational reality
Optimization & Scaling
• Initiation of performance improvements: provider tuning, routing optimization, cascading logic
• Reduction of operational and technical growth barriers
Cross-Functional Coordination
• Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions
• Preparation of structured reports, insights, and action plans for Sales and management
Requirements
Professional Experience
• 1+ year experience in fintech / PSP, preferably in high-risk segments
(iGaming, Gambling, Betting, Forex, Crypto)
• Background in Sales Operations, Account Management, Business Analytics, or Sales
Analytical & Technical Skills
• Strong analytical mindset; confident with Excel, Power BI, or similar tools
• Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions
• Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows
• Basic market and SEO research skills (Similarweb, Ahrefs, etc.)
Business & Communication Skills
• Strong negotiation and business communication skills
• Spoken and written English (B2+)
• Ukrainian language - a significant advantage
Personal Qualities
• High stress tolerance in a fast-paced, high-risk B2B environment
• Results-driven, structured, and ownership-oriented mindset
• Clear understanding of how Sales and Support teams operate in high-risk payment businesses
What Success Looks Like
• Sales decisions supported by clear data, not assumptions
• Merchants scaling with fewer operational blockers
• Improved payment performance and approval rates
• Strong alignment between Sales, Risk, FinOps, and Tech
Originally posted on Himalayas
Languages:
• Ukrainian — mandatory
• English — B2+ required
• Russian — optional / nice to have
About the Company
Our client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce.
The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia. Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance, enabling seamless cross-border payments for high-risk and enterprise clients.
The platform supports 60+ global and local payment methods, including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring, the company consistently delivers market-leading approval rates and high operational reliability.
Why Join
• Join a globally recognized fintech innovator in the high-risk payments space
• Work with advanced technologies: AI-driven routing, open banking, multicurrency processing, crypto payments
• Collaborate with cross-functional teams across multiple regions and time zones
• Be part of a data-driven, entrepreneurial culture focused on scale, performance, and continuous improvement
About the Role
Sales Operations acts as a cross-functional operational and analytical hub, responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.
The function is accountable for data-driven decision-making, bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth.
This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling.
Key Responsibilities
Analytics & Merchant Profiling
• Pre-qualification of merchants: market, geo, traffic, and payment method research
• Assessment of deal feasibility and growth potential in collaboration with Sales
Merchant Operations
• Operational support of merchants post-onboarding
• Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency
• Ownership of merchant payment context and operational reality
Optimization & Scaling
• Initiation of performance improvements: provider tuning, routing optimization, cascading logic
• Reduction of operational and technical growth barriers
Cross-Functional Coordination
• Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions
• Preparation of structured reports, insights, and action plans for Sales and management
Requirements
Professional Experience
• 1+ year experience in fintech / PSP, preferably in high-risk segments
(iGaming, Gambling, Betting, Forex, Crypto)
• Background in Sales Operations, Account Management, Business Analytics, or Sales
Analytical & Technical Skills
• Strong analytical mindset; confident with Excel, Power BI, or similar tools
• Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions
• Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows
• Basic market and SEO research skills (Similarweb, Ahrefs, etc.)
Business & Communication Skills
• Strong negotiation and business communication skills
• Spoken and written English (B2+)
• Ukrainian language - a significant advantage
Personal Qualities
• High stress tolerance in a fast-paced, high-risk B2B environment
• Results-driven, structured, and ownership-oriented mindset
• Clear understanding of how Sales and Support teams operate in high-risk payment businesses
What Success Looks Like
• Sales decisions supported by clear data, not assumptions
• Merchants scaling with fewer operational blockers
• Improved payment performance and approval rates
• Strong alignment between Sales, Risk, FinOps, and Tech
Originally posted on Himalayas