Description review
Technical Support Engineer – Cloud & Hosting (UK)
AssetWorks · United States · back to the listing
HR standards
59/100
needs work
Title ↔ description
82/100
solid
Reads as
Customer Support
92% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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What the listing never says
- 25 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Job Summary:
We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.Job Description:
Key Responsibilities:
• Provide advanced technical support for cloud-hosted applications (Azure environment)
• Troubleshoot issues related to:
• Database refreshes and upgrades
• Application errors in test and production environments
• Batch processing and performance degradation
• Collaborate with Hosting and Infrastructure teams to resolve escalations
• Analyze recurring issues and recommend long-term solutions
• Support customer environments including testing and production systems
• Document solutions and contribute to knowledge base articles
Required Skills & Experience:
• Strong experience with Microsoft Azure (IaaS/PaaS)
• Solid understanding of SQL Server and database management
• Experience supporting hosted/SaaS applications
• Ability to diagnose performance issues and system errors
• Familiarity with incident management tools (e.g., Zendesk or similar)
• Strong troubleshooting and analytical skills
Preferred Qualifications:
• Experience with enterprise asset management or fleet management systems
• Knowledge of application integrations and data pipelines
• Exposure to ITIL practices or structured support environments
Key Competencies:
• Strong communication skills (customer-facing)
• Ability to work independently in a remote environment
• Collaboration across global teams (US/UK coordination)
• Why Join Us:
• Opportunity to shape and support a growing UK presence
• Work on modern cloud-hosted platforms
• Be a key contributor in improving system reliability and customer experience
Worker Type:
RegularNumber of Openings Available:
1Originally posted on Himalayas
We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.Job Description:
Key Responsibilities:
• Provide advanced technical support for cloud-hosted applications (Azure environment)
• Troubleshoot issues related to:
• Database refreshes and upgrades
• Application errors in test and production environments
• Batch processing and performance degradation
• Collaborate with Hosting and Infrastructure teams to resolve escalations
• Analyze recurring issues and recommend long-term solutions
• Support customer environments including testing and production systems
• Document solutions and contribute to knowledge base articles
Required Skills & Experience:
• Strong experience with Microsoft Azure (IaaS/PaaS)
• Solid understanding of SQL Server and database management
• Experience supporting hosted/SaaS applications
• Ability to diagnose performance issues and system errors
• Familiarity with incident management tools (e.g., Zendesk or similar)
• Strong troubleshooting and analytical skills
Preferred Qualifications:
• Experience with enterprise asset management or fleet management systems
• Knowledge of application integrations and data pipelines
• Exposure to ITIL practices or structured support environments
Key Competencies:
• Strong communication skills (customer-facing)
• Ability to work independently in a remote environment
• Collaboration across global teams (US/UK coordination)
• Why Join Us:
• Opportunity to shape and support a growing UK presence
• Work on modern cloud-hosted platforms
• Be a key contributor in improving system reliability and customer experience
Worker Type:
RegularNumber of Openings Available:
1Originally posted on Himalayas