Description review
Case Manager - Ontario
PSPSync · Canada · back to the listing
HR standards
66/100
needs work
Title ↔ description
77/100
solid
Reads as
Unclear
no confident match
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Case Manager – Patient Support Programs
About PSPSync
PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.
Position Overview
As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.
Key Responsibilities
• Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
• Educate patients on their therapy, program services, and financial assistance options.
• Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
• Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
• Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
• Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
• Provide compassionate support to patients facing complex challenges in their treatment journey.
• Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
• Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.
Qualifications
• Post-secondary education in healthcare, life sciences, social services, or a related field.
• 2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
• Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
• Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
• Excellent communication and interpersonal skills with a patient-centric approach.
• Ability to multitask, prioritize, and manage a high-volume caseload.
• Bilingual (English/French) is an asset but not required.
What We Offer
• Opportunity to be part of a fast-growing, innovative PSP provider.
• Collaborative team environment with a patient-first culture.
• Competitive salary and comprehensive benefits package.
• Professional development and career growth opportunities.
Please note:The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.
Salary: $55,000 - $65,000Originally posted on Himalayas
About PSPSync
PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.
Position Overview
As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.
Key Responsibilities
• Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
• Educate patients on their therapy, program services, and financial assistance options.
• Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
• Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
• Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
• Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
• Provide compassionate support to patients facing complex challenges in their treatment journey.
• Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
• Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.
Qualifications
• Post-secondary education in healthcare, life sciences, social services, or a related field.
• 2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
• Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
• Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
• Excellent communication and interpersonal skills with a patient-centric approach.
• Ability to multitask, prioritize, and manage a high-volume caseload.
• Bilingual (English/French) is an asset but not required.
What We Offer
• Opportunity to be part of a fast-growing, innovative PSP provider.
• Collaborative team environment with a patient-first culture.
• Competitive salary and comprehensive benefits package.
• Professional development and career growth opportunities.
Please note:The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.
Salary: $55,000 - $65,000Originally posted on Himalayas