Description review
Vendor Operations Manager (External Services)
Novacard · Mexico · back to the listing
HR standards
59/100
needs work
Title ↔ description
82/100
solid
Reads as
Operations Manager
100% confident
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
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- Shift Lead - Crestwood DoorDash
Startups
- Collection Team Leader Cityfurnish
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What the listing never says
- 37 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
At NOVACARD, we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role:
In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes. You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively. This role combines vendor management, operational ownership, reporting coordination, incident management, and cross-functional project execution.
Key Responsibilities:
Vendor & Partner Management- Own day-to-day communication with external vendors and service providers
- Coordinate incident resolution and follow-up activities with partners
- Track SLA compliance and service performance
- Organize operational reviews and regular follow-up meetings
- Escalate critical issues and drive resolution
- Coordinate contract renewals and vendor-related operational activities
External Services Operations- Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
- Support onboarding of new vendors and services
- Coordinate testing and validation activities for new integrations and changes
- Maintain operational documentation and process runbooks
- Ensure business continuity for vendor-dependent processes
Reporting & Regulatory Processes- Coordinate periodic reporting processes with external organizations and bureaus
- Prepare, validate, and submit required files and reports
- Monitor report quality and resolve discrepancies
- Maintain documentation and supporting evidence required for audits and compliance requests
Cost & Billing Management- Monitor service usage and operational costs
- Validate invoices and vendor charges
• Reconcile billing discrepancies with providers
- Support budgeting and forecasting activities related to external services
Incident Management- Coordinate investigation of incidents involving external providers
- Collect logs, examples, and supporting evidence
- Communicate with vendors during production incidents
- Track corrective actions and post-incident follow-up activities
- Drive resolution of recurring operational issues
Cross-functional Coordination- Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams
- Coordinate implementation of process improvements and automation initiatives
- Ensure alignment between business requirements and vendor capabilities
Requirements
Must Have
- Native or fluent Spanish
- English B2+ (written and spoken)
• 3+ years of experience in fintech, banking, payments, lending, or technology companies
- Experience managing external vendors, partners, or service providers
- Strong stakeholder management and communication skills
- Experience coordinating operational processes and production incidents
- Advanced Excel or Google Sheets skills
- Strong analytical and problem-solving mindset
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and process ownership
Nice to Have
- Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers
- Experience in lending, credit cards, digital banking, or fintech products
- Basic SQL knowledge
- Experience working with APIs and technical integrations
- Experience validating invoices and vendor billing
- Familiarity with Jira, Confluence, Notion, or similar tools
Originally posted on Himalayas
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role:
In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes. You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively. This role combines vendor management, operational ownership, reporting coordination, incident management, and cross-functional project execution.
Key Responsibilities:
Vendor & Partner Management- Own day-to-day communication with external vendors and service providers
- Coordinate incident resolution and follow-up activities with partners
- Track SLA compliance and service performance
- Organize operational reviews and regular follow-up meetings
- Escalate critical issues and drive resolution
- Coordinate contract renewals and vendor-related operational activities
External Services Operations- Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
- Support onboarding of new vendors and services
- Coordinate testing and validation activities for new integrations and changes
- Maintain operational documentation and process runbooks
- Ensure business continuity for vendor-dependent processes
Reporting & Regulatory Processes- Coordinate periodic reporting processes with external organizations and bureaus
- Prepare, validate, and submit required files and reports
- Monitor report quality and resolve discrepancies
- Maintain documentation and supporting evidence required for audits and compliance requests
Cost & Billing Management- Monitor service usage and operational costs
- Validate invoices and vendor charges
• Reconcile billing discrepancies with providers
- Support budgeting and forecasting activities related to external services
Incident Management- Coordinate investigation of incidents involving external providers
- Collect logs, examples, and supporting evidence
- Communicate with vendors during production incidents
- Track corrective actions and post-incident follow-up activities
- Drive resolution of recurring operational issues
Cross-functional Coordination- Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams
- Coordinate implementation of process improvements and automation initiatives
- Ensure alignment between business requirements and vendor capabilities
Requirements
Must Have
- Native or fluent Spanish
- English B2+ (written and spoken)
• 3+ years of experience in fintech, banking, payments, lending, or technology companies
- Experience managing external vendors, partners, or service providers
- Strong stakeholder management and communication skills
- Experience coordinating operational processes and production incidents
- Advanced Excel or Google Sheets skills
- Strong analytical and problem-solving mindset
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and process ownership
Nice to Have
- Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers
- Experience in lending, credit cards, digital banking, or fintech products
- Basic SQL knowledge
- Experience working with APIs and technical integrations
- Experience validating invoices and vendor billing
- Familiarity with Jira, Confluence, Notion, or similar tools
Originally posted on Himalayas