For employers

Description review

Asistente Virtual

MG head hunting · Ecuador · back to the listing

HR standards

42/100

poor

Title ↔ description

53/100

needs work

Reads as

Customer Support

91% confident

What this role officially is

customer service representative — ESCO, the EU occupation classification

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker

How others title the same work

Large employers

  • Analista de Customer Service, Delivery Station Customer Support Amazon.com
  • Bilingual Technical Customer Support, Ring, Ring Amazon.com
  • Happiness Engineer – Customer Support & Success Automattic
  • Support Engineer, WordPress VIP Automattic
  • Cloud Support Engineer Canonical

Startups

  • Customer Success Associate Aqua
  • Customer Service Manager Cityfurnish
  • Client Support Specialist (Healthcare Facilities - B2B) Clipboard
  • Customer Support Engineer (Product / Technical Support) Cogram

What the listing never says

  • No section describes what the person would actually do. Scope clarity
  • No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
  • No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity

The listing, marked up

Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.

Funciones: Realizar la atención al cliente y gestión de leads compartida por las empresas Caiman, Ordagro y TCL. Su función principal es brindar un excelente servicio al cliente al teléfono, en nuestros chats virtuales, canales de redes sociales y open channels, generar y gestionar leads a los comerciales responsables, así como asegurar el correcto seguimiento de las actividades comerciales en la plataforma Bitrix. Este puesto tiene un enfoque clave en la optimización de la experiencia del cliente y la generación de oportunidades de negocio para las tres empresas.

Originally posted on Himalayas