Description review
Czech German Speaking Consultant for IT Security Software (bilingual)
Patrique Mercier Recruitment ES · Greece · back to the listing
HR standards
56/100
needs work
Title ↔ description
57/100
needs work
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 19 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Are you a fluent Czech German speaker? Do you have an IT background?
Grab this opportunity to work as a consultant for a leading IT Security Software company and help internet users surf the web safely.
Patrique Mercier Recruitment collaborates with the leading IT Security Software company that offers multiple levels of protection for home devices to keep them safe from viruses and online threats.
This is your chance to work as a consultant for the worlds top multinational cybersecurity and anti-virus provider.
The work-from-home option is offered to candidates living in Greece or available to relocate.
What you will do:
• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with clients products & services.
What you will bring:
• Native speaker in Czech and fluent in German
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Good knowledge of operating systems & computer applications
• Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
• Ability to adapt and flex style according to customer personality, culture, and profile
• Help-desk or system admin experience will be considered as an advantage
What we offer:
• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Private Health Insurance
• Numerous benefits and discounts
• Fully paid training by certified instructors
Originally posted on Himalayas
Grab this opportunity to work as a consultant for a leading IT Security Software company and help internet users surf the web safely.
Patrique Mercier Recruitment collaborates with the leading IT Security Software company that offers multiple levels of protection for home devices to keep them safe from viruses and online threats.
This is your chance to work as a consultant for the worlds top multinational cybersecurity and anti-virus provider.
The work-from-home option is offered to candidates living in Greece or available to relocate.
What you will do:
• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with clients products & services.
What you will bring:
• Native speaker in Czech and fluent in German
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Good knowledge of operating systems & computer applications
• Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
• Ability to adapt and flex style according to customer personality, culture, and profile
• Help-desk or system admin experience will be considered as an advantage
What we offer:
• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Private Health Insurance
• Numerous benefits and discounts
• Fully paid training by certified instructors
Originally posted on Himalayas