Description review
AV Remote Support Specialist I
Uber · United States · back to the listing
HR standards
63/100
needs work
Title ↔ description
60/100
needs work
Reads as
Customer Support
95% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About The Role
The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments.
As an AV Remote Support Specialist , you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude. This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders.
What You Will Do
• Provide real-time intervention using camera and sensor feeds to support AV operations
• Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior)
• Exercise judgment in situations without clearly defined procedures
• Handle escalations and high-complexity incidents as part of core responsibilities
• Document incidents and provide detailed reports for downstream teams
• Communicate with cross-functional stakeholders to resolve issues
• Uber Move", sans-serif; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Identify recurring issues and contribute to root cause analysis
Basic Qualifications
• Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
• Ability to pass required certification training
• Understanding of U.S. traffic laws
• At least 1 year of experience in operations, technical support, product testing, or similar roles
• Must possess and maintain a valid driver’s license* issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work.
Preferred Qualifications
• Strong judgment and decision-making skills
• Ability to maintain strong decision-making and focus during critical real-time operational incide
Originally posted on Himalayas
The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments.
As an AV Remote Support Specialist , you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude. This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders.
What You Will Do
• Provide real-time intervention using camera and sensor feeds to support AV operations
• Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior)
• Exercise judgment in situations without clearly defined procedures
• Handle escalations and high-complexity incidents as part of core responsibilities
• Document incidents and provide detailed reports for downstream teams
• Communicate with cross-functional stakeholders to resolve issues
• Uber Move", sans-serif; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Identify recurring issues and contribute to root cause analysis
Basic Qualifications
• Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
• Ability to pass required certification training
• Understanding of U.S. traffic laws
• At least 1 year of experience in operations, technical support, product testing, or similar roles
• Must possess and maintain a valid driver’s license* issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work.
Preferred Qualifications
• Strong judgment and decision-making skills
• Ability to maintain strong decision-making and focus during critical real-time operational incide
Originally posted on Himalayas