Description review
Agentic Workforce Adoption Manager
SOCi · Canada · back to the listing
HR standards
63/100
needs work
Title ↔ description
61/100
needs work
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
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- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 32 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Who We Are:
SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.
SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!
About the Role
The Agentic Workforce Adoption Manager is responsible for driving the active adoption of SOCi’s AI-powered capabilities and ensuring customers realize measurable, high-value business outcomes.
This role plays a critical part in SOCi’s strategic evolution from a platform-centric solution to an AI-first, outcome-driven model. You will help customers transition from manually executing work within a platform to leveraging SOCi’s Agentic Workforce solutions to get work done autonomously.
Operating as a performance-driving specialist within the Customer Success organization, you will partner closely with Customer Success Managers (CSMs), Product, Sales, and Customer Delivery teams to identify adoption opportunities, eliminate friction, and accelerate time-to-value. You will work directly with customer teams to educate, guide, and influence behavior—ensuring our AI capabilities are fully embedded into their day-to-day operations to boost retention and account expansion.
Responsibilities
Core Focus & Impact
•
Drive AI Adoption: Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts.
•
Accelerate Value Delivery: Shorten customer time-to-first-agent and accelerate time-to-value to ensure early, sustained success.
•
Enable Operational Shift: Help customers "hire, onboard, train, and operationalize" SOCi’s AI agents directly into their unique business processes.
•
Lead Customer Engagements: Structure and deliver high-quality discovery sessions, adoption workshops, webinars, and value realization reviews.
•
Cross-Functional Collaboration:
•
Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities.
•
Collaborate with Product teams to provide structured feedback on adoption hurdles, customer needs, and feature prioritization.
•
Enable Sales and CS by providing positioning strategies, messaging, and playbooks that align AI adoption with growth opportunities.
•
Translate Capabilities to Value: Turn technical AI functionality into clear, outcome-oriented use cases aligned with customer business goals (e.g., ROI, efficiency gains, and business impact).
•
Build Playbooks: Develop, refine, and contribute to repeatable adoption frameworks, enablement materials, and best-practice playbooks.
•
Uncover & Remove Friction: Identify adoption barriers and work cross-functionally to clear operational and technical roadblocks for the customer.
Requirements
Minimum Qualifications
•
4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles.
•
Proven experience working directly with B2B SaaS customers in post-sale environments.
•
Demonstrated track record of driving software product adoption and successfully influencing user behavior change.
•
Exceptional communication, presentation, and customer enablement skills.
•
Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment.
•
Bachelor’s degree or equivalent practical experience.
Preferred Qualifications
•
Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments.
•
Experience serving enterprise or multi-location/franchise customer models.
•
Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews.
•
Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks.
•
Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems.
SOCi expects to pay a base salary in the range of $80,000 to 100,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
What SOCi Provides to You
• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs
• Empowering Career Growth and Success
What’s Important at SOCi
Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.
#LI-Remote
SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.
SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!
About the Role
The Agentic Workforce Adoption Manager is responsible for driving the active adoption of SOCi’s AI-powered capabilities and ensuring customers realize measurable, high-value business outcomes.
This role plays a critical part in SOCi’s strategic evolution from a platform-centric solution to an AI-first, outcome-driven model. You will help customers transition from manually executing work within a platform to leveraging SOCi’s Agentic Workforce solutions to get work done autonomously.
Operating as a performance-driving specialist within the Customer Success organization, you will partner closely with Customer Success Managers (CSMs), Product, Sales, and Customer Delivery teams to identify adoption opportunities, eliminate friction, and accelerate time-to-value. You will work directly with customer teams to educate, guide, and influence behavior—ensuring our AI capabilities are fully embedded into their day-to-day operations to boost retention and account expansion.
Responsibilities
Core Focus & Impact
•
Drive AI Adoption: Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts.
•
Accelerate Value Delivery: Shorten customer time-to-first-agent and accelerate time-to-value to ensure early, sustained success.
•
Enable Operational Shift: Help customers "hire, onboard, train, and operationalize" SOCi’s AI agents directly into their unique business processes.
•
Lead Customer Engagements: Structure and deliver high-quality discovery sessions, adoption workshops, webinars, and value realization reviews.
•
Cross-Functional Collaboration:
•
Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities.
•
Collaborate with Product teams to provide structured feedback on adoption hurdles, customer needs, and feature prioritization.
•
Enable Sales and CS by providing positioning strategies, messaging, and playbooks that align AI adoption with growth opportunities.
•
Translate Capabilities to Value: Turn technical AI functionality into clear, outcome-oriented use cases aligned with customer business goals (e.g., ROI, efficiency gains, and business impact).
•
Build Playbooks: Develop, refine, and contribute to repeatable adoption frameworks, enablement materials, and best-practice playbooks.
•
Uncover & Remove Friction: Identify adoption barriers and work cross-functionally to clear operational and technical roadblocks for the customer.
Requirements
Minimum Qualifications
•
4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles.
•
Proven experience working directly with B2B SaaS customers in post-sale environments.
•
Demonstrated track record of driving software product adoption and successfully influencing user behavior change.
•
Exceptional communication, presentation, and customer enablement skills.
•
Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment.
•
Bachelor’s degree or equivalent practical experience.
Preferred Qualifications
•
Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments.
•
Experience serving enterprise or multi-location/franchise customer models.
•
Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews.
•
Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks.
•
Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems.
SOCi expects to pay a base salary in the range of $80,000 to 100,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
What SOCi Provides to You
• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs
• Empowering Career Growth and Success
What’s Important at SOCi
Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.
#LI-Remote