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Description review

Senior Lead Software Engineer - Performance and Resiliency Engineering

JPMorgan Chase & Co. · United States · back to the listing

HR standards

58/100

needs work

Title ↔ description

79/100

solid

Reads as

Site Reliability Engineer

100% confident

What this role officially is

ICT system administrator — ESCO, the EU occupation classification

ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.

Also known as: enterprise administrator, IT system administrator, ICT systems administrator, ICT sysadmins, IT systems administrator, ICT sysadmin

How others title the same work

Large employers

  • Senior Site Reliability / Gitops Engineer Canonical
  • Senior Site Reliability / Gitops Engineer Canonical Ltd.
  • Senior Site Reliability Engineer Canonical Ltd.
  • Site Reliability / Gitops Engineer Canonical Ltd.
  • Site Reliability Engineer Canonical Ltd.

Startups

  • Senior Software Engineer, Product Infrastructure Atlas
  • Site Reliability Engineer Beam

What the listing never says

  • No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
  • No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity

The listing, marked up

Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.

Performance and Resiliency Engineering Lead, Merchant Services (Senior Vice President or Executive Director)

Merchant Services is hiring an SVP/ED Performance & Resiliency Engineer to improve the performance and stability of critical, high-volume platforms. The role focuses on latency reduction, throughput/TPS improvements, capacity planning, and peak-event readiness, while also strengthening resiliency and release safety.

You will partner closely with application development teams and infrastructure/platform engineering to identify bottlenecks across the stack (application/runtime, database, network, compute, and platform), implement durable fixes, and raise engineering standards through technical leadership, mentorship, and strong cross-team collaboration.

Key responsibilities

• Lead performance engineering efforts: load/stress/soak testing, capacity modeling, performance tuning, and regression prevention (KPIs, guardrails, and acceptance criteria).

• Improve production readiness: observability (metrics/logs/traces/APM), actionable alerting, incident triage, and root-cause analysis leading to durable remediation.

• Strengthen resiliency patterns: timeouts/retries, circuit breakers, backpressure/rate limiting, graceful degradation, and failover readiness.

• Drive safer releases via canary/progressive delivery and automated rollback patterns.

• Optimize containerized workloads across EKS (primary) and ECS/other compute where applicable; drive autoscaling strategy and right-sizing.

Qualifications

• Senior experience in performance engineering for distributed systems and/or SRE-style reliability engineering in production.

• Strong cloud/container background (AWS + Kubernetes/EKS; ECS exposure beneficial).

• Experience with modern observability tooling (e.g., Datadog, Dynatrace, Grafana, OpenTelemetry, CloudWatch or equivalent).

• KEDA and/or Karpenter: large plus.

• Akamai: strongly preferred.

• Demonstrated ability to lead through influence, mentor engineers, and work effectively across teams.

Originally posted on Himalayas