Description review
Client Service Associate - Colombia and Argentina ONLY
Hippocratic · United States · back to the listing
HR standards
58/100
needs work
Title ↔ description
69/100
needs work
Reads as
Customer Support
90% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
This position is great for anyone who has had demonstrated strong interest in personal finance or economics and who has had, and currently wants, a fully remote job in service of clients online.
This job requires you to learn extensively about how to handle disability insurance and money management for families in the USA. You must have a passion for this to thrive in this role. This knowledge will allow you to support 100 to 250 families with their finances. This includes email correspondence with them in a friendly professional tone in English.
The client service associate is the main contact with clients and our advisors, as well as the manager for everything the client wants to get done.
Your job is to support our advisors with various tasks which include preparing for meetings, transcribing meeting notes, preparing email follow-ups, putting files where they go, putting data into the CRM where it goes and finding new ways to help. This work will require learning our company software which is built on Microsoft systems.
You will be expected to keep learning about the company's services and how we deliver them, learn about our company processes and systems, and keep forging your own career path within the company. Using good teamwork skills is very important in our company.
The company provides financial services such as financial advising, insurance, legal and tax services to medical doctors and their families in the USA. We have been around for 12 years1 . Our #1 value is to do well by doing good.
Our company currently has 8 colleagues working from Colombia or Argentina as independent consultants. They hold various important positions in our company including 2 people in this role. Our company has colleagues working from 7 countries currently.
Candidates with experience with US finances or completion of the SIE certification should send a follow-up email after applying for special consideration.
REQUIREMENTS
• Live in Colombia or Argentina
• Demonstrated strong interest in finances
• Enjoy working alone, but also collaborating tightly with a team
• A dedicated room for your daily work
• Write English well
Only applications in English will be considered.
Originally posted on Himalayas
This job requires you to learn extensively about how to handle disability insurance and money management for families in the USA. You must have a passion for this to thrive in this role. This knowledge will allow you to support 100 to 250 families with their finances. This includes email correspondence with them in a friendly professional tone in English.
The client service associate is the main contact with clients and our advisors, as well as the manager for everything the client wants to get done.
Your job is to support our advisors with various tasks which include preparing for meetings, transcribing meeting notes, preparing email follow-ups, putting files where they go, putting data into the CRM where it goes and finding new ways to help. This work will require learning our company software which is built on Microsoft systems.
You will be expected to keep learning about the company's services and how we deliver them, learn about our company processes and systems, and keep forging your own career path within the company. Using good teamwork skills is very important in our company.
The company provides financial services such as financial advising, insurance, legal and tax services to medical doctors and their families in the USA. We have been around for 12 years1 . Our #1 value is to do well by doing good.
Our company currently has 8 colleagues working from Colombia or Argentina as independent consultants. They hold various important positions in our company including 2 people in this role. Our company has colleagues working from 7 countries currently.
Candidates with experience with US finances or completion of the SIE certification should send a follow-up email after applying for special consideration.
REQUIREMENTS
• Live in Colombia or Argentina
• Demonstrated strong interest in finances
• Enjoy working alone, but also collaborating tightly with a team
• A dedicated room for your daily work
• Write English well
Only applications in English will be considered.
Originally posted on Himalayas