Description review
Account Management Director, (Remote, Colorado, Texas, or Florida)
SIVAD Consulting · United States · back to the listing
HR standards
52/100
needs work
Title ↔ description
76/100
solid
Reads as
Customer Success Manager
82% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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The listing, marked up
Account Management Director – (Remote or Boulder, CO, Austin, TX, or Plantation, FL)
• 50% Travel (including International)
• Salary range: $160,000 to $195,000
• Must be authorized to work in the U.S.
Seeking an Account Management Director with 10+ years1 of experience in complex hardware environments to own and grow the client's organization's strategic OEM partner relationships. You'll bridge customers and internal engineering, product, and supply chain teams as the organization scales its waveguide and display component business into the next generation of smart glasses.
Responsibilities
• Own day-to-day management of strategic OEM partner accounts from technical qualification through production — these are 12-18 month sales cycles with companies like Samsung, Google, Meta, and Snap
• Serve as the single point of contact between partners and Magic Leap's engineering, product, operations, and supply chain teams
• Coordinate technical discussions, design reviews, and program milestones to keep partner programs on track
• Advocate for partner needs while communicating manufacturing constraints and risks proactively
• Help shape how the account management function operates — this is a new team being built from scratch
Key Requirements
• 10+ years2 of customer-facing experience in complex hardware (semiconductor, optics, displays, consumer electronics, photonics, or capital equipment)
• Proven experience managing strategic/OEM accounts through full product development cycles — not transactional or high-volume account management
• Strong cross-functional coordination skills — ability to quarterback across engineering, product, operations, and supply chain
• Technical credibility to hold design trade-off conversations without a specialist in the room US-based, able to travel ~50% including internationally; no visa sponsorship available
Originally posted on Himalayas
• 50% Travel (including International)
• Salary range: $160,000 to $195,000
• Must be authorized to work in the U.S.
Seeking an Account Management Director with 10+ years1 of experience in complex hardware environments to own and grow the client's organization's strategic OEM partner relationships. You'll bridge customers and internal engineering, product, and supply chain teams as the organization scales its waveguide and display component business into the next generation of smart glasses.
Responsibilities
• Own day-to-day management of strategic OEM partner accounts from technical qualification through production — these are 12-18 month sales cycles with companies like Samsung, Google, Meta, and Snap
• Serve as the single point of contact between partners and Magic Leap's engineering, product, operations, and supply chain teams
• Coordinate technical discussions, design reviews, and program milestones to keep partner programs on track
• Advocate for partner needs while communicating manufacturing constraints and risks proactively
• Help shape how the account management function operates — this is a new team being built from scratch
Key Requirements
• 10+ years2 of customer-facing experience in complex hardware (semiconductor, optics, displays, consumer electronics, photonics, or capital equipment)
• Proven experience managing strategic/OEM accounts through full product development cycles — not transactional or high-volume account management
• Strong cross-functional coordination skills — ability to quarterback across engineering, product, operations, and supply chain
• Technical credibility to hold design trade-off conversations without a specialist in the room US-based, able to travel ~50% including internationally; no visa sponsorship available
Originally posted on Himalayas