Description review
Customer service support
DrBalcony · Philippines · back to the listing
HR standards
62/100
needs work
Title ↔ description
88/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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- Happiness Engineer – Customer Support & Success Automattic
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- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
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What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About DrBalcony
Welcome to DrBalcony – a trusted name in Inspection innovation. Since our establishment in 2021, we’ve been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000 inspections.
We are looking for a detail-oriented and customer-focused Customer Support Specialist to serve as a key point of contact for our clients. This fully remote role is responsible for handling inbound and outbound communications, resolving customer issues, and ensuring requests are routed efficiently to the appropriate teams. The ideal candidate is organized, communicative, and committed to delivering a positive customer experience while working in a remote environment.
Key Responsibilities
• Answer incoming calls and route them to the appropriate department (Sales, Scheduling, Collections, Design/Permits)
• Return missed calls and voicemails in a timely manner
• Provide accurate inspection report status updates to clients upon request
• Conduct invoice outreach, including outbound payment calls and escalation to collections when necessary
• Assist clients in understanding reports when designs are not required
• Direct clients to their Account Manager for detailed report reviews when designs are required
• Serve as the primary point of contact for customer inquiries, complaints, and support cases
• Resolve customer issues when possible, ensuring a high level of customer satisfaction
• Manage and monitor cases in Salesforce, ensuring they are assigned and routed correctly
• Actively work on customer service-related cases and follow through to resolution
• Escalate cases appropriately when additional support or intervention is needed
Qualifications
• 2+ years of customer service or call center experience
• Fluent and confident in English (both verbal and written)
• Excellent phone etiquette and interpersonal skills
• Ability to multitask and manage a high volume of calls and cases
• Experience working in a remote environment preferred
• Experience with CRM systems (Salesforce preferred)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional in high-pressure or escalated situations
• Team-oriented with a proactive approach to supporting clients and internal teams
Originally posted on Himalayas
Welcome to DrBalcony – a trusted name in Inspection innovation. Since our establishment in 2021, we’ve been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000 inspections.
We are looking for a detail-oriented and customer-focused Customer Support Specialist to serve as a key point of contact for our clients. This fully remote role is responsible for handling inbound and outbound communications, resolving customer issues, and ensuring requests are routed efficiently to the appropriate teams. The ideal candidate is organized, communicative, and committed to delivering a positive customer experience while working in a remote environment.
Key Responsibilities
• Answer incoming calls and route them to the appropriate department (Sales, Scheduling, Collections, Design/Permits)
• Return missed calls and voicemails in a timely manner
• Provide accurate inspection report status updates to clients upon request
• Conduct invoice outreach, including outbound payment calls and escalation to collections when necessary
• Assist clients in understanding reports when designs are not required
• Direct clients to their Account Manager for detailed report reviews when designs are required
• Serve as the primary point of contact for customer inquiries, complaints, and support cases
• Resolve customer issues when possible, ensuring a high level of customer satisfaction
• Manage and monitor cases in Salesforce, ensuring they are assigned and routed correctly
• Actively work on customer service-related cases and follow through to resolution
• Escalate cases appropriately when additional support or intervention is needed
Qualifications
• 2+ years of customer service or call center experience
• Fluent and confident in English (both verbal and written)
• Excellent phone etiquette and interpersonal skills
• Ability to multitask and manage a high volume of calls and cases
• Experience working in a remote environment preferred
• Experience with CRM systems (Salesforce preferred)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional in high-pressure or escalated situations
• Team-oriented with a proactive approach to supporting clients and internal teams
Originally posted on Himalayas