Director, Solutions Engineering

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

As the Director, Solutions Engineering, East for Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers. You will be asked to be a cultural flag carrier for the organization and embody what strong partnership and collaboration looks like across AE and SE roles. You will help grow the East SE organization to 20+ SE’s and ensure we are prepared to scale the SE org across multiple products, industries, segments, and GTM motions.

Paired with 3 Sales RVPs, 9 Sales RSDs, 47 AEs, 4 SEMs, 25 SEs, you will help evolve repeatable processes, playbooks, job architectures, enablement, and other programs needed to achieve this scale and increase win rates. You will be expected to be a thought leader, internally and externally, and ensure that feedback from the field makes its way into the product and GTM strategy. Our ideal candidate is someone who is passionate about getting personally involved and helping to drive opportunities alongside the VP of Sales counterparts

Key Responsibilities:

• Culture carrier who values the team over the individual and values; getting to the right answer is more important than being right
• Help to drive and advise on key opportunities alongside the VP of Sales
• Defaults to teamwork and collaboration; strong cross-functional relationship builder
• Sensitivity and appreciation for open source and the bottom up motion
• Willing, excited, and able to engage with customers strategically
• Flexible, but not afraid of a healthy debate -- brings a strong point of view, but open to considering alternatives

Requirements

• Ideally Located on the East Coast of the US
• At least 2 years of experience in 2nd line SE leadership
• Experience scaling teams to over 30+ employees
• Proven success working in a fast-paced, high growth startup environment
• Experience working in open source, developer-centric GTM motions, or observability
• Extensive experience with complex, enterprise sales

In the US, the OTE compensation range for this role is $280,000 - $357,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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