Description review
Energy Advisor - Customer Care Agent
AdNet AccountNet, Inc. · United States · back to the listing
HR standards
65/100
needs work
Title ↔ description
61/100
needs work
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 18 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
AdNet/AccountNet, Inc. is a WOSB, MBE and WBE owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.
Job Title: Energy Efficiency Customer Care Agent
Job Description:
Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. There are three (3) shifts for this position:
8:30am EST to 5:30pm EST
9:00am EST to 6:00pm EST
10:00am EST to 7:00pm EST
Key Responsibilities:
• Process energy incentive applications, reviewing for eligibility.
• Provide inbound and outbound support to applicants and program participants via phone and online chat
• Perform back-office processing in support of utility clients and their customers
• Achieve daily, weekly, and monthly performance metrics and quality standards
• Maintain confidentiality of client and customer information
• Perform data-intensive tasks accurately while meeting deadlines
• Adapt quickly to process changes and contribute to team problem-solving efforts
Qualifications & Skills Required:
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
• Strong data entry skills and attention to detail; ability to type 45–50 WPM
• Excellent analytical, writing, and communication skills
• Ability to collaborate effectively with internal staff, clients, and vendors
• Strong problem-solving skills and the ability to analyze situations and recommend solutions
• Flexible and adaptable, able to handle multiple priorities in a fast-paced environment
• Positive attitude, high energy, and enthusiasm for helping program participants
• Ability to work independently and in a team environment
• High school diploma or GED
• Excel and database navigation skills are required
Preferred Experience:
• Experience in application processing, customer service, and a fast-paced environment
AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.
Salary: $16.00 – $16.50 / hourOriginally posted on Himalayas
Job Title: Energy Efficiency Customer Care Agent
Job Description:
Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. There are three (3) shifts for this position:
8:30am EST to 5:30pm EST
9:00am EST to 6:00pm EST
10:00am EST to 7:00pm EST
Key Responsibilities:
• Process energy incentive applications, reviewing for eligibility.
• Provide inbound and outbound support to applicants and program participants via phone and online chat
• Perform back-office processing in support of utility clients and their customers
• Achieve daily, weekly, and monthly performance metrics and quality standards
• Maintain confidentiality of client and customer information
• Perform data-intensive tasks accurately while meeting deadlines
• Adapt quickly to process changes and contribute to team problem-solving efforts
Qualifications & Skills Required:
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
• Strong data entry skills and attention to detail; ability to type 45–50 WPM
• Excellent analytical, writing, and communication skills
• Ability to collaborate effectively with internal staff, clients, and vendors
• Strong problem-solving skills and the ability to analyze situations and recommend solutions
• Flexible and adaptable, able to handle multiple priorities in a fast-paced environment
• Positive attitude, high energy, and enthusiasm for helping program participants
• Ability to work independently and in a team environment
• High school diploma or GED
• Excel and database navigation skills are required
Preferred Experience:
• Experience in application processing, customer service, and a fast-paced environment
AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.
Salary: $16.00 – $16.50 / hourOriginally posted on Himalayas