Description review
🥥Customer Support Agent - Job Code: 1788219107044
Coconut · Philippines · back to the listing
HR standards
84/100
solid
Title ↔ description
92/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
The listing, marked up
At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:
Role: Customer Support Agent
Monthly Rate: $650-1100
Availability: Part-time 20 hours/week
Time Zone: Evening Pacific time
==================================================
To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.
What to Prepare:
1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.
2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH1 .This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️
3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.
Requirements
Experience Needed/Responsibilities:
• Manage customer email communication and day-to-day support requests.
• Navigate customer accounts, edit orders, and manage relevant fulfillment or subscription actions.
• Take over chat conversations after the AI initiates them and handle more complex cases.
• Support phone conversations with customers as phone support is introduced.
• Provide a personalized, white-glove purchase and support experience.
• Build custom carts, apply discounts, and walk customers through purchases rather than simply issuing discount codes.
• Read each customer situation closely and respond with tailored recommendations, swaps, resolutions, and follow-through.
Good to have:
• Esthetics, cosmetology, or technical skincare background.
• Experience in premium customer service, e-commerce support, and order management.
• Ability to explain products and guide customers toward suitable purchases or swaps.
Non-negotiable Requirements:
• Empathetic, proactive, detail-oriented, and customer-focused, with strong communication skills and a commitment to delivering a premium, human, white-glove experience.
-Shopify Experience
• Experience
Industry/Tools Experience:
Richpanel, Loop Subscriptions, Okendo, Redo, Shopify, and .
Benefits
We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨
✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
Some benefits may vary. Full details will be provided during the onboarding process.
Originally posted on Himalayas
Role: Customer Support Agent
Monthly Rate: $650-1100
Availability: Part-time 20 hours/week
Time Zone: Evening Pacific time
==================================================
To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.
What to Prepare:
1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.
2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH1 .This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️
3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.
Requirements
Experience Needed/Responsibilities:
• Manage customer email communication and day-to-day support requests.
• Navigate customer accounts, edit orders, and manage relevant fulfillment or subscription actions.
• Take over chat conversations after the AI initiates them and handle more complex cases.
• Support phone conversations with customers as phone support is introduced.
• Provide a personalized, white-glove purchase and support experience.
• Build custom carts, apply discounts, and walk customers through purchases rather than simply issuing discount codes.
• Read each customer situation closely and respond with tailored recommendations, swaps, resolutions, and follow-through.
Good to have:
• Esthetics, cosmetology, or technical skincare background.
• Experience in premium customer service, e-commerce support, and order management.
• Ability to explain products and guide customers toward suitable purchases or swaps.
Non-negotiable Requirements:
• Empathetic, proactive, detail-oriented, and customer-focused, with strong communication skills and a commitment to delivering a premium, human, white-glove experience.
-Shopify Experience
• Experience
Industry/Tools Experience:
Richpanel, Loop Subscriptions, Okendo, Redo, Shopify, and .
Benefits
We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨
✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
Some benefits may vary. Full details will be provided during the onboarding process.
Originally posted on Himalayas