Description review
Technical Engineer (Amazon Connect and CloudWatch)
Global Rabbits · United States · back to the listing
HR standards
53/100
needs work
Title ↔ description
67/100
needs work
Reads as
DevOps Engineer
91% confident
What this role officially is
ICT system administrator — ESCO, the EU occupation classification
ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.
Also known as: enterprise administrator, IT system administrator, ICT systems administrator, ICT sysadmins, IT systems administrator, ICT sysadmin
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What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
This is a remote position.
Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.
Requirements
• 5+ yearsof experience in software development or cloud/DevOps engineering.
• Strong knowledge ofNode.js (v18+), Python, JavaScript.
• Advanced AWS experience, includingIAM, VPC, networking basics.
• Hands-on experience withAmazon Connect(contact flow design, telephony/VoIP, integrations).
• Proven experience withCloudWatch Logs Insights(queries, dashboards, alarms).
• Familiarity withincident/problem management, observability, and automation scripting.
• Experience withTerraform/CloudFormationfor monitoring infrastructure.
• Advanced spoken and written English.
Responsibilities
•
Amazon Connect & Telephony
• Design, build, and optimize contact flows (IVR, call routing, queue management) usingAmazon Connect Flow Designer.
• Configure telephony/VoIP integrations, including SIP, routing, and call handling.
• Integrate Amazon Connect with CRMs, ticketing systems, or custom applications viaAPIs/SDKs.
• Customize agent dashboards/CCP usingJavaScript/React.
•
Cloud Monitoring & Observability
• Develop and maintainCloudWatch dashboards, metrics, alarms, and X-Ray traces.
• Write and optimizeCloudWatch Logs Insights queriesto analyze and troubleshoot logs.
• Automate log ingestion, analysis, and reporting usingPython, Bash, or PowerShell.
• Implement monitoring infrastructure as code usingTerraform or CloudFormation.
• Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
•
Analytics & Reporting
• Build real-time dashboards using Amazon Connect metrics.
• Export data for BI tools to improve decision-making and performance insights.
This poisition is for LATAM-based applicants.
Originally posted on Himalayas
Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.
Requirements
• 5+ yearsof experience in software development or cloud/DevOps engineering.
• Strong knowledge ofNode.js (v18+), Python, JavaScript.
• Advanced AWS experience, includingIAM, VPC, networking basics.
• Hands-on experience withAmazon Connect(contact flow design, telephony/VoIP, integrations).
• Proven experience withCloudWatch Logs Insights(queries, dashboards, alarms).
• Familiarity withincident/problem management, observability, and automation scripting.
• Experience withTerraform/CloudFormationfor monitoring infrastructure.
• Advanced spoken and written English.
Responsibilities
•
Amazon Connect & Telephony
• Design, build, and optimize contact flows (IVR, call routing, queue management) usingAmazon Connect Flow Designer.
• Configure telephony/VoIP integrations, including SIP, routing, and call handling.
• Integrate Amazon Connect with CRMs, ticketing systems, or custom applications viaAPIs/SDKs.
• Customize agent dashboards/CCP usingJavaScript/React.
•
Cloud Monitoring & Observability
• Develop and maintainCloudWatch dashboards, metrics, alarms, and X-Ray traces.
• Write and optimizeCloudWatch Logs Insights queriesto analyze and troubleshoot logs.
• Automate log ingestion, analysis, and reporting usingPython, Bash, or PowerShell.
• Implement monitoring infrastructure as code usingTerraform or CloudFormation.
• Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
•
Analytics & Reporting
• Build real-time dashboards using Amazon Connect metrics.
• Export data for BI tools to improve decision-making and performance insights.
This poisition is for LATAM-based applicants.
Originally posted on Himalayas