Description review
Customer Success Manager, North America
PERSUIT · United States · back to the listing
HR standards
69/100
needs work
Title ↔ description
95/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
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What the listing never says
- 19 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About PERSUIT
PERSUIT is a leading legal technology company transforming how in-house legal teams engage outside counsel and manage legal spend. Our innovative platform helps some of the world's largest organizations make smarter, more strategic decisions through competitive sourcing, greater transparency, and data-driven insights. We're a collaborative, fast-growing team passionate about challenging the status quo and driving meaningful change across the legal industry.
As a Customer Success Manager at PERSUIT, you'll partner with in-house legal teams to transform how they select and manage outside counsel and control legal spend, from intake to invoice.
You'll own a portfolio of North American enterprise clients and act as a strategic advisor to General Counsel and Legal Operations leaders. Your goal is to deliver measurable value, build lasting client relationships, and make renewal a no-brainer.
What You'll Be Doing
• Own a portfolio of enterprise clients across the full customer lifecycle, including onboarding, adoption, expansion, and renewal.
• Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance.
• Turn usage and savings data into a clear value story that drives renewal and expansion.
• Build executive sponsorship and develop strong, multi-threaded relationships across every account.
• Drive adoption through training, change management, and scalable self-service programs.
• Identify risks and growth opportunities early, collaborating with the right internal experts to take action.
This is a fully remote position open to candidates based in the United States. While we welcome applicants nationwide, candidates located in the Eastern, Central, or Mountain time zones are preferred.
We're AI-friendly. Feel free to use tools like ChatGPT during your prep, but we ask that your interview responses and work samples reflect your own thinking.
Requirements
Who You Are
• Bring 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a track record of managing client relationships or portfolios.
• Confident engaging with senior stakeholders and comfortable leading high-stakes conversations.
• A data-literate storyteller who can translate complex information into clear, actionable insights.
• Proactive, organized, and technically curious, with an interest in leveraging technology and AI to work smarter.
• Bring a positive, "yes, and" mindset, with a willingness to learn, adapt, and grow.
Nice to Have
• Experience in legal operations, legal technology, fintech, or professional services.
• Familiarity with legal pricing, law firm sourcing, or corporate legal departments.
Work Authorization
This is a remote position open to candidates based in the United States. Applicants must have current, valid authorization to work in the U.S. PERSUIT is unable to provide visa sponsorship for this position.
Benefits
Compensation & Benefits
The base salary for this position is $120,000 plus variable compensation.
PERSUIT offers a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Family leave
• Training and professional development opportunities
• Wellness resources
Originally posted on Himalayas
PERSUIT is a leading legal technology company transforming how in-house legal teams engage outside counsel and manage legal spend. Our innovative platform helps some of the world's largest organizations make smarter, more strategic decisions through competitive sourcing, greater transparency, and data-driven insights. We're a collaborative, fast-growing team passionate about challenging the status quo and driving meaningful change across the legal industry.
As a Customer Success Manager at PERSUIT, you'll partner with in-house legal teams to transform how they select and manage outside counsel and control legal spend, from intake to invoice.
You'll own a portfolio of North American enterprise clients and act as a strategic advisor to General Counsel and Legal Operations leaders. Your goal is to deliver measurable value, build lasting client relationships, and make renewal a no-brainer.
What You'll Be Doing
• Own a portfolio of enterprise clients across the full customer lifecycle, including onboarding, adoption, expansion, and renewal.
• Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance.
• Turn usage and savings data into a clear value story that drives renewal and expansion.
• Build executive sponsorship and develop strong, multi-threaded relationships across every account.
• Drive adoption through training, change management, and scalable self-service programs.
• Identify risks and growth opportunities early, collaborating with the right internal experts to take action.
This is a fully remote position open to candidates based in the United States. While we welcome applicants nationwide, candidates located in the Eastern, Central, or Mountain time zones are preferred.
We're AI-friendly. Feel free to use tools like ChatGPT during your prep, but we ask that your interview responses and work samples reflect your own thinking.
Requirements
Who You Are
• Bring 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a track record of managing client relationships or portfolios.
• Confident engaging with senior stakeholders and comfortable leading high-stakes conversations.
• A data-literate storyteller who can translate complex information into clear, actionable insights.
• Proactive, organized, and technically curious, with an interest in leveraging technology and AI to work smarter.
• Bring a positive, "yes, and" mindset, with a willingness to learn, adapt, and grow.
Nice to Have
• Experience in legal operations, legal technology, fintech, or professional services.
• Familiarity with legal pricing, law firm sourcing, or corporate legal departments.
Work Authorization
This is a remote position open to candidates based in the United States. Applicants must have current, valid authorization to work in the U.S. PERSUIT is unable to provide visa sponsorship for this position.
Benefits
Compensation & Benefits
The base salary for this position is $120,000 plus variable compensation.
PERSUIT offers a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Family leave
• Training and professional development opportunities
• Wellness resources
Originally posted on Himalayas