Description review
Client Manager (Americas)
KUDO · Costa Rica · back to the listing
HR standards
58/100
needs work
Title ↔ description
67/100
needs work
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About KUDO
KUDO is a Series A tech start-up based in New York. As the world leaders in live speech translation technology, we enable individuals and organizations across every continent to communicate with each other in any language—on any platform. What's our secret? A marketplace of 12,000 professional interpreters, combined with a Patented AI Speech Translator. If you are looking for an exciting, high-growth start-up environment and the chance to contribute to a global mission to spread language accessibility through innovation, check us out at .
Our Team
While KUDO is headquartered in New York, our remote team is globally distributed and culturally diverse, with employees spanning every continent. We have teams, partners, and customers across North America, Europe, Asia, and South America. We are eagerly seeking talented individuals to join us in our vision to give everyone the power to understand and be understood in their own language. And being a Series A start-up, we can guarantee hard work but a lot of virtual socials, competitions, learning opportunities, and fun along the way.
The Opportunity
Join our innovative, technology-driven team and take the lead in driving business growth by building and nurturing high-value post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting to KUDO’s Head of Sales (Americas), you’ll act as a strategic advisor to our clients—aligning their business objectives with KUDO’s cutting-edge language accessibility solutions. This role is ideal for candidates who thrive at the intersection of technology and business, with a knack for identifying revenue opportunities, driving customer success, and influencing organizational growth.
Primary Responsibilities
Client Relationship Management & and Business Alignment:
• Cultivate client's relationships with key decision-makers, positioning KUDO as a trusted partner in achieving their business goals.
• Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long-term loyalty.
Revenue Growth and Expansion:
• Own the renewal and upsell process, using data-driven insights to uncover expansion opportunities and negotiate high-impact deals.
• Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.
Onboarding:
• Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of KUDO’s solutions.
• Collaborate with cross-functional teams to tailor training, resources, and support—aligning them with the client’s strategic objectives.
Performance and Business Intelligence:
• Continuously monitor and analyze client performance metrics, translating data into actionable insights for both clients and internal stakeholders.
• Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimization.
Issue Resolution and Cross-Functional Leadership:
• Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.
• Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.
Minimum Requirements
**You must be based in a Latam country to apply for this role**
• 5+ years of experience in the technology industry, with a proven track record of driving revenue growth and customer success in a selling to enterprises.
• Strong business acumen, with experience managing high-value enterprise and corporate accounts, and a focus on strategic account expansion.
• Exceptional communication and negotiation skills with the ability to influence decision-makers and drive business outcomes.
• Natural relationship builder, adept at fostering trust, projecting confidence, and aligning solutions with client business objectives.
• Strategic problem-solver, with experience resolving complex customer challenges and turning them into opportunities for growth.
• Great presentation and communication skills are a must
• Detail-oriented, with a focus on delivering measurable results and optimizing customer experiences.
• Tech-savvy, with the ability to demonstrate product value, lead onboarding, and provide specialized training to ensure customer success.
• Experience with CRM tools (e.g., Salesforce) is a strong plus.
• Bachelor’s degree required; advanced degrees or certifications in business, technology, or related fields are a plus.
• Fluency in English is required; proficiency in Spanish or French is a valuable asset for engaging with a diverse client base.
Originally posted on Himalayas
KUDO is a Series A tech start-up based in New York. As the world leaders in live speech translation technology, we enable individuals and organizations across every continent to communicate with each other in any language—on any platform. What's our secret? A marketplace of 12,000 professional interpreters, combined with a Patented AI Speech Translator. If you are looking for an exciting, high-growth start-up environment and the chance to contribute to a global mission to spread language accessibility through innovation, check us out at .
Our Team
While KUDO is headquartered in New York, our remote team is globally distributed and culturally diverse, with employees spanning every continent. We have teams, partners, and customers across North America, Europe, Asia, and South America. We are eagerly seeking talented individuals to join us in our vision to give everyone the power to understand and be understood in their own language. And being a Series A start-up, we can guarantee hard work but a lot of virtual socials, competitions, learning opportunities, and fun along the way.
The Opportunity
Join our innovative, technology-driven team and take the lead in driving business growth by building and nurturing high-value post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting to KUDO’s Head of Sales (Americas), you’ll act as a strategic advisor to our clients—aligning their business objectives with KUDO’s cutting-edge language accessibility solutions. This role is ideal for candidates who thrive at the intersection of technology and business, with a knack for identifying revenue opportunities, driving customer success, and influencing organizational growth.
Primary Responsibilities
Client Relationship Management & and Business Alignment:
• Cultivate client's relationships with key decision-makers, positioning KUDO as a trusted partner in achieving their business goals.
• Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long-term loyalty.
Revenue Growth and Expansion:
• Own the renewal and upsell process, using data-driven insights to uncover expansion opportunities and negotiate high-impact deals.
• Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.
Onboarding:
• Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of KUDO’s solutions.
• Collaborate with cross-functional teams to tailor training, resources, and support—aligning them with the client’s strategic objectives.
Performance and Business Intelligence:
• Continuously monitor and analyze client performance metrics, translating data into actionable insights for both clients and internal stakeholders.
• Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimization.
Issue Resolution and Cross-Functional Leadership:
• Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.
• Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.
Minimum Requirements
**You must be based in a Latam country to apply for this role**
• 5+ years of experience in the technology industry, with a proven track record of driving revenue growth and customer success in a selling to enterprises.
• Strong business acumen, with experience managing high-value enterprise and corporate accounts, and a focus on strategic account expansion.
• Exceptional communication and negotiation skills with the ability to influence decision-makers and drive business outcomes.
• Natural relationship builder, adept at fostering trust, projecting confidence, and aligning solutions with client business objectives.
• Strategic problem-solver, with experience resolving complex customer challenges and turning them into opportunities for growth.
• Great presentation and communication skills are a must
• Detail-oriented, with a focus on delivering measurable results and optimizing customer experiences.
• Tech-savvy, with the ability to demonstrate product value, lead onboarding, and provide specialized training to ensure customer success.
• Experience with CRM tools (e.g., Salesforce) is a strong plus.
• Bachelor’s degree required; advanced degrees or certifications in business, technology, or related fields are a plus.
• Fluency in English is required; proficiency in Spanish or French is a valuable asset for engaging with a diverse client base.
Originally posted on Himalayas