Description review
Quality Assurance Analyst
SMDigital · Philippines · back to the listing
HR standards
54/100
needs work
Title ↔ description
91/100
strong
Reads as
Unclear
no confident match
What the listing never says
- 28 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
WHATYOU'LL OWN
• Monitor inbound and outbound calls, emails, and chat interactions
• Evaluate teammate performance against quality standards and company guidelines
• Assess demeanor, technical accuracy, customer service delivery, and compliance
• Provide clear, constructive, and actionable feedback to teammates and team leads
• Identify trends, flag recurring issues, and recommend process improvements
• Partner with operations and leadership to continuously raise the bar
WHOYOU ARE
• 3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required)
• Detail-oriented — you catch what others miss, and you do it with care
• A confident, empathetic communicator who gives feedback that uplifts, not discourages
• Analytical thinker who can spot patterns and translate them into actionable insights
• Familiar with QA tools, scorecards, and calibration processes
• Self-driven and thrives working independently in a remote environment
• Flexible with shifting schedules and committed to consistency
WHAT WE OFFER
• Full-time remote work with a complete WFH support program
• Maxicare HMO + PhilHealth coverage
• SIL, PTO, and a special birthday leave
• Paid vacation leave
• Zero-interest employee loan program
• Performance bonuses and merit-based recognition
• Monthly Gen Pow-Wows and team engagement events with prizes
• Arvios Leadership Development Academy and workshop programs
• Monthly 1-on-1 touchbase calls with your HR partner
HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
• Stable internet connection with at least 100 Mbps postpaid
• Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
• For Windows users: Windows 11 OS is required
• Noise-Cancelling Headset
• Dual Monitor is mandatory
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Originally posted on Himalayas
• Monitor inbound and outbound calls, emails, and chat interactions
• Evaluate teammate performance against quality standards and company guidelines
• Assess demeanor, technical accuracy, customer service delivery, and compliance
• Provide clear, constructive, and actionable feedback to teammates and team leads
• Identify trends, flag recurring issues, and recommend process improvements
• Partner with operations and leadership to continuously raise the bar
WHOYOU ARE
• 3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required)
• Detail-oriented — you catch what others miss, and you do it with care
• A confident, empathetic communicator who gives feedback that uplifts, not discourages
• Analytical thinker who can spot patterns and translate them into actionable insights
• Familiar with QA tools, scorecards, and calibration processes
• Self-driven and thrives working independently in a remote environment
• Flexible with shifting schedules and committed to consistency
WHAT WE OFFER
• Full-time remote work with a complete WFH support program
• Maxicare HMO + PhilHealth coverage
• SIL, PTO, and a special birthday leave
• Paid vacation leave
• Zero-interest employee loan program
• Performance bonuses and merit-based recognition
• Monthly Gen Pow-Wows and team engagement events with prizes
• Arvios Leadership Development Academy and workshop programs
• Monthly 1-on-1 touchbase calls with your HR partner
HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
• Stable internet connection with at least 100 Mbps postpaid
• Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
• For Windows users: Windows 11 OS is required
• Noise-Cancelling Headset
• Dual Monitor is mandatory
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Originally posted on Himalayas