Description review
Client Success Manager - Enterprise Accounts
FIXD Automotive · USA Only · back to the listing
HR standards
70/100
solid
Title ↔ description
90/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 18 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Headquarters: Atlanta, Georgia, United States
URL: http://www.fixdapp.com
About FIXD & AppraisalPRO:
FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.
AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.
On-Target Earnings (OTE) for this role is $80,000 to $100,000
Job Description:
AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.
Role
• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs
• Present recommendations on platform and user experience improvements to our Product and Engineering team
Requirements
Qualifications
• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Ability to multitask and prioritize
• Passion for providing top-notch customer service
Plus
• Experience in the Franchise Dealership industry
Benefits
• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks
To apply: https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts
URL: http://www.fixdapp.com
About FIXD & AppraisalPRO:
FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.
AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.
On-Target Earnings (OTE) for this role is $80,000 to $100,000
Job Description:
AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.
Role
• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs
• Present recommendations on platform and user experience improvements to our Product and Engineering team
Requirements
Qualifications
• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Ability to multitask and prioritize
• Passion for providing top-notch customer service
Plus
• Experience in the Franchise Dealership industry
Benefits
• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks
To apply: https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts