Description review
German Speaking Customer Service Sales Representative (Contact Centre/BPO)
Black Pen Recruitment · South Africa · back to the listing
HR standards
68/100
needs work
Title ↔ description
80/100
solid
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 24 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.
Job Type: Full time | Permanent
Location: South Africa
Workplace: Remote
Working hours: 40 hours per week (8,5 hours shifts per day, inclusive of lunch/breaks)
Rotational shifts Mondays – Sundays, which includes public holidays as operationally required
Working hours may be subject to change depending on client requirements
Requirements
• Native level fluency in the German language: Verbal & Written skills essential (advanced level may be considered)
• Located in South Africa
• Permanent residence permit / South African ID holders only
• Excellent computer literacy and technical skills
• No criminal record
• Flexibility to work shifts
• Previous customer service experience preferred
• Work From Home requirement:
• Fibre internet connection or stable fixed ADSL line of minimum 20 MBPS up/down required at own cost
• Must be a fixed line internet solution
• No wireless connections accepted
Responsibilities
• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries for the Customer
• Relations department in the German & English language
• Work on airline reservations systems and handle voice calls in German & English which may include written correspondence
• Fully paid product and systems training provided
• Daily interactions with international passengers assisting with queries and complaints
• Required to meet specific Key Performance Indicators (KPIs) and meet expected client service levels
• Demanding, dynamic and time-sensitive Contact Centre environment
What you should know
• Full time, permanent contract: Operational hours: 24/7; 365 days per year
• Training: 4 - 7 weeks (fully paid)
• Probation period: 4 months
• Medical Health Insurance (paid for by the company after successful completion of probation)
• R2,000.00 monthly incentives after successful completion of probation period
Originally posted on Himalayas
Job Type: Full time | Permanent
Location: South Africa
Workplace: Remote
Working hours: 40 hours per week (8,5 hours shifts per day, inclusive of lunch/breaks)
Rotational shifts Mondays – Sundays, which includes public holidays as operationally required
Working hours may be subject to change depending on client requirements
Requirements
• Native level fluency in the German language: Verbal & Written skills essential (advanced level may be considered)
• Located in South Africa
• Permanent residence permit / South African ID holders only
• Excellent computer literacy and technical skills
• No criminal record
• Flexibility to work shifts
• Previous customer service experience preferred
• Work From Home requirement:
• Fibre internet connection or stable fixed ADSL line of minimum 20 MBPS up/down required at own cost
• Must be a fixed line internet solution
• No wireless connections accepted
Responsibilities
• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries for the Customer
• Relations department in the German & English language
• Work on airline reservations systems and handle voice calls in German & English which may include written correspondence
• Fully paid product and systems training provided
• Daily interactions with international passengers assisting with queries and complaints
• Required to meet specific Key Performance Indicators (KPIs) and meet expected client service levels
• Demanding, dynamic and time-sensitive Contact Centre environment
What you should know
• Full time, permanent contract: Operational hours: 24/7; 365 days per year
• Training: 4 - 7 weeks (fully paid)
• Probation period: 4 months
• Medical Health Insurance (paid for by the company after successful completion of probation)
• R2,000.00 monthly incentives after successful completion of probation period
Originally posted on Himalayas