Description review
Social Media Customer Service Specialist (Contract)
Talentport · United States · back to the listing
HR standards
64/100
needs work
Title ↔ description
87/100
strong
Reads as
Customer Support
99% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Job Title: Social Media Customer Service Specialist (Contract)
Position Type: Contract / Project-Based
Location: Remote, Malaysia (Following HK Time Zone and HK Public Holidays)
Role Overview
We are looking for a dedicated and tech-savvy Social Media Customer Service Specialist to support a new project. In this contract role, you will be the primary point of contact for our audience on a designated Facebook page. Your main goal will be to ensure a positive, responsive, and engaging experience for our community.
Because this project targets the Hong Kong market, a foundational understanding of written Chinese and Cantonese is required. However, we welcome modern, tech-forward candidates who can effectively leverage AI translation tools to assist with reading and interpreting Cantonese text accurately.
Key Responsibilities
• Monitor the brand's Facebook page daily, responding promptly and professionally to direct messages, comments, and customer inquiries.
• Read and comprehend written Chinese (Traditional) and written Cantonese, utilizing AI tools (like ChatGPT, DeepL, or Google Translate) when necessary to capture local slang, context, and nuances.
• Address customer complaints, answer product/service questions, and escalate complex issues to the project manager when appropriate.
• Ensure all responses align with the brand's tone of voice, maintaining a polite, empathetic, and helpful demeanor.
• Keep track of common customer questions, feedback, and recurring issues to share with the internal team.
• Use Microsoft Excel to keep track of common customer questions, feedback, and recurring issues for internal reporting.
Requirements & Qualifications
• Ability to read and understand written Chinese (Traditional characters).
• Ability to comprehend written Cantonese, either natively or with the proficient use of AI language tools.
• Open to learning and mastering new third-party software and tools used for inquiry management.
• Proficient in Microsoft Excel for data entry and tracking purposes.
• Familiarity with managing a Facebook Page, including navigating Meta Business Suite (responding to comments and DMs).
• Previous experience in customer service, community management, or social media moderation is highly preferred.
• Comfortable utilizing AI tools to bridge language gaps quickly and accurately without losing the human touch in your responses.
• Must be available to work during standard Hong Kong working days, adhering to the Hong Kong public holiday calendar.
Originally posted on Himalayas
Position Type: Contract / Project-Based
Location: Remote, Malaysia (Following HK Time Zone and HK Public Holidays)
Role Overview
We are looking for a dedicated and tech-savvy Social Media Customer Service Specialist to support a new project. In this contract role, you will be the primary point of contact for our audience on a designated Facebook page. Your main goal will be to ensure a positive, responsive, and engaging experience for our community.
Because this project targets the Hong Kong market, a foundational understanding of written Chinese and Cantonese is required. However, we welcome modern, tech-forward candidates who can effectively leverage AI translation tools to assist with reading and interpreting Cantonese text accurately.
Key Responsibilities
• Monitor the brand's Facebook page daily, responding promptly and professionally to direct messages, comments, and customer inquiries.
• Read and comprehend written Chinese (Traditional) and written Cantonese, utilizing AI tools (like ChatGPT, DeepL, or Google Translate) when necessary to capture local slang, context, and nuances.
• Address customer complaints, answer product/service questions, and escalate complex issues to the project manager when appropriate.
• Ensure all responses align with the brand's tone of voice, maintaining a polite, empathetic, and helpful demeanor.
• Keep track of common customer questions, feedback, and recurring issues to share with the internal team.
• Use Microsoft Excel to keep track of common customer questions, feedback, and recurring issues for internal reporting.
Requirements & Qualifications
• Ability to read and understand written Chinese (Traditional characters).
• Ability to comprehend written Cantonese, either natively or with the proficient use of AI language tools.
• Open to learning and mastering new third-party software and tools used for inquiry management.
• Proficient in Microsoft Excel for data entry and tracking purposes.
• Familiarity with managing a Facebook Page, including navigating Meta Business Suite (responding to comments and DMs).
• Previous experience in customer service, community management, or social media moderation is highly preferred.
• Comfortable utilizing AI tools to bridge language gaps quickly and accurately without losing the human touch in your responses.
• Must be available to work during standard Hong Kong working days, adhering to the Hong Kong public holiday calendar.
Originally posted on Himalayas