Description review
Service Delivery Manager
SavageOne · South Africa · back to the listing
HR standards
54/100
needs work
Title ↔ description
87/100
strong
Reads as
Operations Manager
84% confident
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
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What the listing never says
- 31 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Job Overview:
We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.
Key Responsibilities:
•
Service Management & Delivery:
• Ensure high levels of customer satisfaction through effective service delivery and management.
• Oversee the end-to-end delivery of IT or business services to meet agreed SLAs and KPIs.
• Monitor performance metrics and prepare service reports for clients and internal leadership.
•
Stakeholder Engagement:
• Act as the main point of contact for client service-related issues and escalations.
• Build and maintain strong relationships with customers and internal delivery teams.
•
Team Leadership & Coordination:
• Coordinate cross-functional teams to ensure timely resolution of service issues.
• Provide mentoring and direction to junior delivery staff or support teams.
•
Process Improvement:
• Identify gaps and inefficiencies in service delivery processes; implement improvements.
• Participate in audits and support compliance with relevant standards (e.g., ITIL, ISO).
•
Project Support:
• Support the delivery of new services, transitions, and transformation initiatives.
• Collaborate with project managers to align service capabilities with project deliverables.
Required Skills & Qualifications:
• Bachelors degree in Information Technology, Business Administration, or related field.
• 5-9 years of experience in a service delivery or client management role.
• Proven experience managing service performance in complex, multi-client environments.
• Strong knowledge of ITIL practices (certification preferred).
• Excellent problem-solving, communication, and stakeholder management skills.
• Strong organizational and multitasking abilities.
Preferred Qualifications:
• Experience in cloud-based or digital service environments.
• Experience managing third-party vendors or offshore delivery teams.
• PMP or similar project management certification is a plus.
• Familiarity with service tools such as ServiceNow, Jira, or equivalent.
Key Competencies:
• Customer-centric mindset
• Analytical thinking
• Leadership and team collaboration
• Conflict resolution
• Time and priority management
Originally posted on Himalayas
We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.
Key Responsibilities:
•
Service Management & Delivery:
• Ensure high levels of customer satisfaction through effective service delivery and management.
• Oversee the end-to-end delivery of IT or business services to meet agreed SLAs and KPIs.
• Monitor performance metrics and prepare service reports for clients and internal leadership.
•
Stakeholder Engagement:
• Act as the main point of contact for client service-related issues and escalations.
• Build and maintain strong relationships with customers and internal delivery teams.
•
Team Leadership & Coordination:
• Coordinate cross-functional teams to ensure timely resolution of service issues.
• Provide mentoring and direction to junior delivery staff or support teams.
•
Process Improvement:
• Identify gaps and inefficiencies in service delivery processes; implement improvements.
• Participate in audits and support compliance with relevant standards (e.g., ITIL, ISO).
•
Project Support:
• Support the delivery of new services, transitions, and transformation initiatives.
• Collaborate with project managers to align service capabilities with project deliverables.
Required Skills & Qualifications:
• Bachelors degree in Information Technology, Business Administration, or related field.
• 5-9 years of experience in a service delivery or client management role.
• Proven experience managing service performance in complex, multi-client environments.
• Strong knowledge of ITIL practices (certification preferred).
• Excellent problem-solving, communication, and stakeholder management skills.
• Strong organizational and multitasking abilities.
Preferred Qualifications:
• Experience in cloud-based or digital service environments.
• Experience managing third-party vendors or offshore delivery teams.
• PMP or similar project management certification is a plus.
• Familiarity with service tools such as ServiceNow, Jira, or equivalent.
Key Competencies:
• Customer-centric mindset
• Analytical thinking
• Leadership and team collaboration
• Conflict resolution
• Time and priority management
Originally posted on Himalayas